Try and practice the latest Oracle : 1Z0-1064-21 real questions & answers
Updated: Sep 15, 2026
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Oracle 1Z0-1064-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2021 Implementation Essentials |
| Exam Number: | 1Z0-1064-21 |
| Passing Score: | 62% |
| Exam Price: | $245 USD |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | 18 months |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 58 |
| Related Certifications: | Oracle Engagement Cloud Oracle CX Service |
| Recommended Training: | Oracle B2B Service 2021 Implementation Training Oracle Cloud Learning Subscription |
| Exam Registration: | Oracle University Exam Page Pearson VUE Registration |
| Sample Questions: | Oracle 1Z0-1064-21 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized testing centers |
| Pre Condition: | No formal prerequisites; recommended 6 months implementation experience with Oracle B2B Service/Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/pexam_1Z0-1064-21 |
Oracle 1Z0-1064-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Digital Customer Service | 20% | - Customization and Components - DCS Application Architecture - Templates and Layouts |
| Security and Access Control | 8% | - Roles and Privileges - Data Security |
| Knowledge Management | 15% | - Knowledge Base Setup - Article Management and Search - Integration with Service Requests |
| Service Request Management | 25% | - Assignment Rules and Queues - Categories, Types, and Statuses - Service Request Lifecycle |
| Productivity and Automation | 12% | - Macros and Shortcuts - Workflows and Rules |
| Entitlements and Service Level Agreements | 20% | - SLA Configuration - Coverage and Entitlement Setup - Milestones and Escalations |
Oracle B2B Service 2021 Implementation Essentials Sample Questions:
Which two keyboard shortcuts can be modified?
- A. Save and Continue
- B. Save and Close
- C. OK
- D. Create Service Request
- E. Cancel
Correct Answer: C,D 🗳️
Your customer has three service request child categories under the top-level service requestcategory
"Accounts":
* Gold Accounts
* Silver Accounts
* Basic Accounts
You now want to disable the "Silver Accounts" category.
Which option meets the requirement?
- A. In Setup and maintenance > Service > Setup > Service Request > manage service Request Childcategories, search for the "Accounts" category and deselect the "Active" Column.
- B. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Gold Accounts" and "Basic Accounts" child categories and click the "Inactive" button.
- C. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Accounts" Category and expand it, select the "Silver Accounts" child category and deselect the "Active" Column.
- D. In Setup and maintenance > Service > Setup > Service Request > Manage Service Request Categories, search for the "Silver Accounts" Category and expand it, click the "Inactive" button.
Correct Answer: D 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
- A. Time Period
- B. Start/Stop
- C. Interval
- D. Duration
- E. Available
Correct Answer: D 🗳️
To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?
- A. Title, Status
- B. Title
- C. Title, Category, Severity
- D. Title, Category, Severity, Status
- E. Title, Status, Problem Description
Correct Answer: D 🗳️
Which four statements are correct about hotkeys for Action Commands?
- A. They have default values.
- B. They allow a user to forward a service request.
- C. They can all be modified.
- D. They can be assigned to a custom action script.
- E. They allow a user to copy a service request.
- F. They allow a user to escalate a service request.
Correct Answer: A,B,C,F 🗳️
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