Try and practice the latest Avaya : 33160X real questions & answers
Updated: Aug 08, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Workforce Engagement Support Certified Exam |
| Exam Number: | 33160X |
| Passing Score: | 68% |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Available Languages: | English |
| Related Certifications: | Avaya ACSS Portfolio |
| Exam Price: | 125 USD |
| Real Exam Qty: | 60–71 |
| Exam Duration: | 90–105 |
| Recommended Training: | Official Avaya Workforce Engagement Training |
| Exam Registration: | Avaya Learning Pearson VUE Registration |
| Sample Questions: | Avaya 33160X Sample Questions |
| Exam Way: | Computer-based proctored exam (online or onsite at Pearson VUE centers) |
| Pre Condition: | Basic knowledge of Avaya Workforce Engagement solutions; recommended hands-on experience |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 33160X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration and Maintenance | 25% | - Monitoring and routine maintenance - Backup and restore procedures - User and system management |
| Topic 2: Architecture and Solution Overview | 20% | - Avaya Workforce Engagement components - Deployment models and requirements - System architecture and interfaces |
| Topic 3: Upgrade and Migration | 10% | - Upgrade planning and prerequisites - Migration procedures - Post-upgrade verification |
| Topic 4: Troubleshooting and Problem Resolution | 20% | - Log analysis and diagnostics - Resolution of common issues - System error identification |
| Topic 5: Installation and Configuration | 25% | - Software installation and setup - Pre-installation checks - Basic configuration and integration |
Avaya Workforce Engagement Support Certified Sample Questions:
1. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?
A) Product document guides
B) Implementation guides.
C) Deployment reference guides.
D) End-user guides
2. A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?
A) Two step upgrade process, to V15.1 first, then to R20.x
B) Side-by side or hardware reuse migration to R20.x
C) In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
D) Side-by side upgrade to R20.x in Windows 2016
3. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
A) Dialer
B) Quality
C) CMS
D) Phone
4. You are assigning Archive server roles in the Framework Enterprise Manager Which server role provides all Access to the Archive Database?
A) Interaction Applications
B) Content Server
C) Archive database
D) Central Archive
5. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)
A) SR tool software installation
B) Firewall configuration
C) Antivirus installation
D) Prepare SSRS for reports ingestion.
E) SSL certificates preparation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B,C,E |
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