Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.
What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

A) Check the field-level security for nationalParks is set to read only
B) Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce
C) Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API
D) Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

2. Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers

A) Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
B) Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
C) Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.
D) Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.

3. A company uses a Salesforce solution to sell one-off products and subscription-based products to its customers. However, the company wants to let customers save their payment details when buying products online using credit cards, in order to facilitate a one-click ordering mechanism as well as an automatic payment for subscription-based item renewals.
What should a Solution Architect recommend to store payment information while still maintaining security and compliance?

A) Store raw payment card details on the customer's profile.
B) Store a tokenized value for the payment card.
C) Store Base64 encoded payment card details.
D) Hash and store the payment card details.

4. A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

A) Create a Journey activity to update the records in Sales Cloud.
B) Use the out-of-the-box preference center in Marketing Cloud.
C) Create a custom preference center that updates the records in Sales Cloud.
D) Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

5. At Universal Containers, each admin and developer use a separate developer pro sandbox. Configuration and code are then migrated to a partial data sandbox for combination and initial testing. Once approved the configuration and code are then migrated to a full copy sandbox for final load and regression testing before going to production.
when should the full copy sandbox be refreshed?

A) After a new user is added to production.
B) After each major release to production.
C) After user acceptance testing is complete.
D) After each push from the partial data sandbox.

Solutions: