Try and practice the latest Cisco : 640-461 real questions & answers

Last Updated: Jul 31, 2026

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Cisco 640-461 Exam Syllabus Topics:

SectionObjectives
Topic 1: Cisco Unified Communications Manager Express- Configure Cisco Unified CME
- Manage user and device settings
- Configure IP phones and extensions
Topic 2: Monitoring and Troubleshooting- Troubleshoot common Unified Communications issues
- Verify voice network operation
- Use diagnostic and monitoring tools
Topic 3: Cisco Unified Communications Fundamentals- Describe Cisco Unified Communications architecture
- Understand VoIP concepts and protocols
- Identify voice and IP telephony components
Topic 4: Cisco Unity Express Administration- Manage users and mailboxes
- Configure voicemail features
- Perform backup and maintenance tasks
Topic 5: Voice Gateways and Dial Plans- Implement dial peers and dial plans
- Connect to PSTN services
- Configure voice gateways

Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. With GETVPN, if a key server is configured to use multicast as the rekey transport mechanism, then under which of these conditions will the key server retransmit the rekey messages?

A) it only retransmit the rekey message when it does not receive the rekey acknowledgment from at least one group member
B) it always retransmit the rekey message
C) It never retransmit the rekey messages
D) it only retransmit the rekey message when it does not receive the rekey acknowledgment from all group member
E) it only retransmit the rekey message when DPD to the group members fails


2. A voice engineer is using RTMT to monitor voice-mail usage. Which server's IP address does the engineer enter when RTMT is starting?

A) Cisco Unity Connection publisher
B) Cisco Unified Presence Server subscriber
C) Cisco Unified Communications Manager subscriber
D) Cisco Unified Communications Manager publisher


3. A voice engineer is updating a user extension in Cisco Unity Connection using the Sync Users option. Which two settings must be updated in Cisco Unified Communications Manager to successfully update the Cisco Unity Connection? (Choose two.)

A) soft key template on the user device
B) primary MAC address of the IP phone
C) primary extension on the user device
D) UC profile in the user profile
E) user IP phone firmware
F) primary extension in the user profile


4. A user in Cisco Unified Communications Manager Administration has been added to the Standard CCM Admin Users group, which includes the Standard CCMADMIN Administration role, but the user cannot add new users. What is the cause of this issue?

A) The add user capability has been disabled for the group
B) Users can be added only via LDAP
C) The add user capability has been disabled for the role.
D) Only the CCMAdmin user can add users.
E) The incorrect group and role were assigned.


5. A Cisco IP phone fails to register with the Cisco CallManager. Which choice should be checked first to isolate the issue?

A) The phone generates dhcp request packets.
B) Delete and re-create the phone.
C) Cisco Discovery Protocol is enabled on the switch.
D) The phone generates TFTP request packets.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: A
Question # 3
Answer: C,F
Question # 4
Answer: C
Question # 5
Answer: A

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