Try and practice the latest EXIN : ITIL real questions & answers

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

Question 1

Which practice identifies metrics that reflect the customer's experience of a service?

A. Service level management
B. Continual improvement
C. Service desk
D. Problem management

Question 2

What is the PRIMARY use of a change schedule?

A. To plan changes and help avoid conflicts
B. To manage standard changes
C. To support the 'incident management' practice and improvement planning
D. To manage emergency changes

Question 3

Which dimension includes activities and workflows?

A. Partners and suppliers
B. Organizations and people
C. Value streams and processes
D. Information and technology

Question 4

Which is an objective of the design coordination process?

A. To gather and document new service level requirements from the customer
B. To assess and evaluate all changes and their impact on service designs
C. To produce service design packages and ensure they are handed over to service transition
D. To document the initial structure and relationship between services and customers

Question 5

Which is a key activity carried out in the 'did we get there?' step of the 'continual improvement' model?

A. Execute improvement actions
B. Define measurable targets
C. Perform baseline assessments
D. Evaluate measurements and metrics

Solutions: