Last Updated: Aug 27, 2026
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The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.
This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:
The average salary for the professionals with this certification can go as high as $141,084 per annum.
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The Microsoft MB-240 exam is part of the requirements for obtaining the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification. The other exam mandatory for getting this certification is coded PL-200, which is also known as Microsoft Power Platform Functional Consultant. When it comes to the structure of MB-240, it will contain around 40-60 tasks that will have to be finalized within 180 minutes. Also, it is a proctored exam that requires exam-takers to open an account on the Pearson VUE site and follow the steps indicated there to complete the registration process. The enrollment steps also include the payment of a fee which is $165. Finally, such a test is available in the English language only.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Topic 2: Manage Work Orders (20-25%) | 20-25% | - Manage work order products, services, and notes - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Create and manage work orders - Handle work order incidents and resolutions |
| Topic 3: Configure Field Service (20-25%) | 20-25% | - Configure pricing, billing, and cost entities - Configure work order types and incident types - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Set up and configure customer assets - Set up and configure resource characteristics and skills - Implement security roles and field service settings |
| Topic 4: Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Schedule work orders using various methods - Configure map view and route optimization - Configure schedule board and board features - Handle scheduling conflicts and rescheduling |
| Topic 5: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns - Handle inventory adjustments and transfers |
| Topic 6: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
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