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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720

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Exam MS-720: Microsoft Teams Voice Engineer

Candidates for this exam are Microsoft Teams voice engineers that plan, design, configure, maintain, and troubleshoot integrated communications solutions at an organization. They must be able to translate business requirements into technical architecture and designs for communication solutions.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. They must be able to deploy and configure Microsoft Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, and Microsoft Teams Calling Plans. Candidates also manage devices certified for Microsoft Teams, audio/video conferencing, and voice migration.

Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams. They also work with administrators for other workloads, including networking, identity, licensing, security, and compliance.

The English language version of this exam was updated on May 4, 2022. Please download the study guide in the “Tip” box to see the current skills measured.

Passing score: 700. Learn more about exam scores.

Part of the requirements for: Microsoft 365 Certified: Teams Voice Engineer Expert

What is the Microsoft MS-720 Exam

The Microsoft MS-720 exam is a test of skills and knowledge required of an engineer that works on Teams. If you are looking to take the Microsoft MS-720 exam, this article will provide you with some helpful details about the exam, which can help you get ready to take it. Trying to determine whether or not you should take an exam is one of the most difficult parts of getting certified, especially because there are so many different options. This article will talk about the Microsoft MS-720 exam and why it is the best option for many people trying to get their certification in Teams Voice Engineer. The Microsoft MS-720 exam is actually a variation on the Microsoft 70-722 exam. MS-720 Dumps provides you with the most up-to-date, complete, and accurate information to help you succeed on the exam and get a job as a voice engineer.

Microsoft MS-720 Exam Syllabus Topics:

SectionWeightObjectives
Configure and manage Microsoft Teams Phone for voice users15-20%- Implement call park and call transfer
- Assign licenses and policies
- Manage voice applications
- Configure voice routing policies
Plan and configure Microsoft Teams clients and devices5-10%- Manage device policies
- Plan device deployment
- Update and monitor devices
- Configure IP phones and Teams Rooms
Plan and configure Microsoft Teams Phone25-30%- Plan and design Microsoft Teams PSTN solution
- Configure audio conferencing
- Select PSTN connectivity option
- Manage phone numbers
- Implement emergency calling
- Configure auto attendants and call queues
Plan and configure Direct Routing15-20%- Implement call routing policies
- Deploy Survivable Branch Appliance (SBA)
- Configure media bypass
- Design Direct Routing infrastructure
- Configure Session Border Controller (SBC)
Optimize network performance5-10%- Validate network performance
- Plan network topology
- Assess network requirements
- Implement quality of service (QoS)
Monitor and troubleshoot Microsoft Teams Phone15-20%- Monitor call quality and reliability
- Analyze call analytics and logs
- Resolve Direct Routing issues
- Troubleshoot PSTN connectivity
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