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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

A) Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
B) In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
C) Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
D) Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
E) Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.

2. What three things should you do once you have established a global default coverage?

A) Use Application Composer to configure warning emails about milestone compliance events.
B) Create an ESS job to Aggregate Service Requests.
C) Use Application Composer to include milestones on the Service Request Layout if desired.
D) Createan ESS job to Monitor Service Request Milestones.

3. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.
B) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C) Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

4. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It allows edits to dashboard pages.
B) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
C) In includes a preview option for all standard and custom object pages.
D) It requires proper permissions to use the tools and additional permissions to edit the desired object.

5. Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B) TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
C) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D) The only Vertical Toolbar that you can enable is the Notifications Toolbar.

Solutions: