Try and practice the latest Salesforce : FS-Con-101 real questions & answers

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A. Create two Skills records and assign them to the Service Resource record.
B. Create one Service Resource and assign the Technician and Dispatcher role.
C. Create two Service Resources and assign them to the employee. &
D. Create one Service Resource and assign the relevant Permission Set Licenses. pee

Question 2

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement?
Choose 2 answers

A. Associate 2 Work Type called Site Visit to a Maintenance Plan
B. Associate a Required Skill called Site Visit to aMaintenance Plan.
C. Auto-generate Work Orders with a 14 daya Generation Timeframe.
D. Auto-generate Work Orders with a 14 day Generation Horizon.

Question 3

A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked theservice appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?

A. The Product Request Line Item associated with the Product
B. The Product Item Transactions Related List on the Product Item
C. The Work Order Line Item associated with the completed Work Order
D. The Products Consumed section on the Work Order

Question 4

The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are stillscheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers

A. Global optimization doesn't reschedule appointments that have rule violations.
B. The territory of the resources was not included in the global optimization request.
C. There are no service resources available with the required skill levels.
D. The optimizeruses a scheduling policy different from what is used on the dispatch console.

Question 5

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?

A. Work Orders with Work Order Line Items
B. Work Orders with Products Consumed
C. Service Appointments and Service Appointment Line Items
D. Work Orders with Service Appointments

Solutions: