Last Updated: Aug 16, 2026
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| Section | Weight | Objectives |
|---|---|---|
| The Intelligent Enterprise | <=10% | - SAP Business Suite Strategy - Understanding SAP's End-to-End Business Processes |
| SAP Sales Cloud and SAP Service Cloud | 11-20% | - Sales process configuration - Service ticket workflows - Integration with back-end systems |
| SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | - Marketing automation strategies - Campaign management - Customer segmentation |
| SAP Customer Data Solutions | 11-20% | - Customer Data Platform (Unification and Segmentation) - Customer Data Cloud (Identity and Consent) |
| SAP Commerce Cloud | 11-20% | - Order management - Storefront and catalog management - Commerce solution architecture |
| Extensibility in SAP CX Solutions | 11-20% | - Low-code/No-code development (SAP Build) - In-app extensibility - Side-by-side extensibility using SAP BTP |
| SAP Integration Suite | 11-20% | - Open Connectors - Cloud Integration capabilities - API Management - Integration strategy and architecture |
| Managing Clean Core | <=10% | - Applying clean core methodology to SAP CX solutions - Evaluating for clean core principles |
1. Which routing rules for tickets or cases are offered by SAP Service Cloud?
Note: There are 2 correct answers to this question.
A) To a team
B) To a queue
C) To an outbound channel
D) To an employee
2. Which of the following is a feature of SAP Master Data Integration?
A) Data distribution
B) Data quality management
C) Data consolidation
D) Central data governance
3. In SAP Customer Data Platform, what are the two main options for passing the purpose of processing incoming customer data, and how are they fundamentally different?
Note: There are 2 correct answers to this question.
A) Predictive: The processing purpose is guessed, based on historical data patterns and inferred from past events.
B) Manual: The processing purpose is manually added to the customer profile by an administrator.
C) Static: The processing purpose is an implicit and predefined legal reason and is inferred from the event type whenever ingested.
D) Dynamic: The processing purpose is part of the incoming event's data model sent from the source application and mapped to the data privacy processing purpose section.
4. Which of the following can you use to explore released APIs?
A) SAP Application Interface Framework
B) SAP Integration Suite
C) SAP Business Accelerator Hub
5. When are product fields created in SAP Emarsys Customer Engagement?
A) When new products are added to the inventory.
B) When user accounts are registered.
C) During the customer checkout process.
D) When specific product packages or add-ons are enabled.
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: C | Question # 5 Answer: D |
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