Last Updated: Aug 06, 2026
No. of Questions: 160 Questions & Answers with Testing Engine
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| Section | Objectives |
|---|---|
| Topic 1: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Customer Service and Communication | - Service delivery
|
| Topic 4: Performance and Service Monitoring | - Performance monitoring
|
| Topic 5: Operational Procedures and Best Practices | - Operational standards
|
1. When are purchases usually recognized?
A) When goods receipt is posted in SAP.
B) When the service is completed.
C) When subcontractor invoice is received.
D) When the customer pays the invoice.
2. What needs to be updated after approved scope change request?
A) Risk management plan.
B) Account plan.
C) Communication plan.
D) Scope of Works
3. You are the Head of an Operator's, i.e. not NSN, Operations and Maintenance department and the mobile network is undergoing many upgrades. You are faced with a problem in that you CANNOT, for financial reasons, employ sufficient Field personnel to react to corrective maintenance. Four options have been proposed, which one do you recommend to the CTO to maximise the efforts with the LEAST risk without incurring any additional cost?
A) Prioritise sites based on revenue earning trends and forecasts giving highest earning sites highest priority.
B) Have the project teams carrying out the upgrades in response to the corrective maintenance requests.
C) Put a competence development plan together to ensure that all Field people are more capable of handling a wider range of problems.
D) Minimise the NOC team by not working 24x7 and use savings to deploy people to the field.
4. You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?
A) Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
B) Host a 'Boot camp' for FM in each region with an experienced OD to manage.
C) Have FM Managers swap roles with others in the region.
D) Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
5. Which of the following options contains the basic steps of the Contract Change Management process?
A) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
B) 1. Open Change Request 2. Reject/Approve Change Request.
C) 1. Analyze Change Request 2. Reject/Approve Change Request.
D) 1. Analyze change 2. Implement change 3. Close change.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |
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