Try and practice the latest CA : 270-551 real questions & answers
Updated: Aug 23, 2026
No. of Questions: 100 Questions & Answers with Testing Engine
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CA 270-551 Exam Overview:
| Certification Vendor: | CA Technologies (formerly Computer Associates) |
| Exam Name: | Unicenter Service Support r11.2 Advanced Implementation Exam |
| Exam Number: | 270-551 |
| Passing Score: | 70% |
| Related Certifications: | CA Unicenter Service Support r11.2 Implementation Specialist CA ITSM Solution Specialist |
| Real Exam Qty: | 50-100 |
| Certificate Validity Period: | 2–3 years |
| Exam Format: | Multiple Choice, Single Answer, Multiple Answer |
| Exam Price: | Not officially published; typically $150–$250 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Recommended Training: | CA Unicenter Service Support r11.2 Administrator Guide CA Official Training: Unicenter Service Support r11.2 Advanced Implementation |
| Exam Registration: | Original CA Testing Portal |
| Sample Questions: | CA 270-551 Sample Questions |
| Exam Way: | Delivered via authorized testing centers; online proctored option historically available |
| Pre Condition: | Recommended: Basic knowledge of CA Unicenter Service Support, ITSM processes, and relational databases; prior completion of entry-level Unicenter exams or equivalent experience |
CA 270-551 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core Service Management Configuration | 30% | - Incident and problem management setup - Change and release management configuration - Workflow customization and automation - Service Level Agreement (SLA) definition |
| Customization and Integration | 20% | - Business rules and notifications - User roles, permissions, and security - Integration with other CA/third-party tools - Data model and form customization |
| Architecture and Deployment | 25% | - Distributed deployment and replication - System architecture overview - Server installation and configuration - Database setup and optimization |
| Maintenance, Monitoring and Troubleshooting | 25% | - System health and performance monitoring - Backup, recovery and upgrade procedures - Performance tuning and optimization - Log analysis and issue resolution |
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