Try and practice the latest Cisco : 642-164 real questions & answers
Updated: Sep 10, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Cisco 642-164 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Deploying Cisco Unified Contact Center Express (UCCX) |
| Exam Number: | 642-164 |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 45-55 (approximate range) |
| Passing Score: | Variable (typically Cisco scaled score, approx. 800-850/1000; not publicly fixed) |
| Exam Format: | Multiple choice, Multiple response, Simulation / Simlets |
| Related Certifications: | CCNP Voice Cisco Contact Center Certifications Cisco Unified Communications Certification |
| Certificate Validity Period: | 3 years (Cisco certification validity, legacy track) |
| Available Languages: | English |
| Exam Price: | USD 200 (approximate; varies by region) |
| Recommended Training: | Cisco Learning Network Cisco Unified Contact Center Express Training (legacy courses) |
| Exam Registration: | Cisco Certification Exams Registration Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 642-164 Sample Questions |
| Exam Way: | Proctored exam via Pearson VUE (online or test center) |
| Pre Condition: | Recommended: CCNA-level knowledge or CCNP Voice / Cisco Unified Communications fundamentals |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 642-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Troubleshooting | - System troubleshooting
|
| Topic 2: Agent Desktop and Supervisor Functions | - Agent desktop applications
|
| Topic 3: UCCX Architecture and Components | - System requirements and deployment models
|
| Topic 4: Contact Center Scripting and Call Flows | - Cisco Script Editor fundamentals
|
| Topic 5: Installation and Configuration | - Basic system configuration
|
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