Updated: Aug 09, 2026
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| Certification Vendor: | Nortel Networks |
| Exam Name: | NNCSS Symposium Call Center Server Install and Maintenance |
| Exam Number: | 920-105 |
| Exam Format: | Multiple choice |
| Related Certifications: | Nortel Networks Certification (NNCE / NNCSS Track) |
| Available Languages: | English |
| Sample Questions: | Nortel 920-105 Sample Questions |
| Exam Way: | Typically delivered via Nortel authorized certification/testing partners or legacy proctored exam systems. |
| Pre Condition: | Recommended experience with call center systems, telephony fundamentals, and Nortel Symposium architecture. |
| Section | Objectives |
|---|---|
| Topic 1: Call Center Server Architecture | - Server roles and system architecture - Symposium Call Center components overview - Call routing and call processing fundamentals |
| Topic 2: Installation and Deployment | - Initial system configuration - Hardware and software prerequisites - Installation procedures for Symposium Call Center Server |
| Topic 3: Troubleshooting and Support | - System health verification - Error diagnostics and resolution - Common installation and runtime issues |
| Topic 4: Configuration and Administration | - Agent and skillset configuration - Queue and routing configuration - User and role management |
| Topic 5: Maintenance and Monitoring | - System monitoring tools and logs - Backup and recovery procedures - Performance tuning and optimization |
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