Try and practice the latest Nortel : 920-146 real questions & answers
Updated: Aug 08, 2026
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Nortel 920-146 Exam Overview:
| Certification Vendor: | Nortel Networks |
| Exam Name: | Symposium Call Center Server 5.0 |
| Exam Number: | 920-146 |
| Real Exam Qty: | 67 - 79 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Passing Score: | 70% - 75% (estimated, official value no longer available) |
| Related Certifications: | NCSS - Nortel Certified Support Specialist |
| Available Languages: | English |
| Exam Price: | $125 - $150 USD (historical, no longer available) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Retired (program ended Nov 30, 2010) |
| Recommended Training: | Nortel Official Training |
| Exam Registration: | Registration Provider |
| Sample Questions: | Nortel 920-146 Sample Questions |
| Exam Way: | Onsite at authorized testing centers (historical) |
| Pre Condition: | No formal prerequisites; recommended hands-on experience with Nortel call center systems |
| Official Syllabus URL: | Not available (Nortel certification program discontinued) |
Nortel 920-146 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Symposium Call Center Server 5.0 Overview & Architecture | 20% | - System components and architecture - Server roles and deployment models - Software requirements and compatibility |
| Topic 2: Maintenance & Troubleshooting | 10% | - Routine maintenance tasks - Common issues and resolution - Log analysis and diagnostics |
| Topic 3: System Administration & Management | 25% | - Database and backup management - Call center configuration - User and administrator accounts |
| Topic 4: Installation & Initial Configuration | 25% | - Basic setup and configuration - Pre-installation planning - Installation procedures |
| Topic 5: Features & Functionality | 20% | - Reporting and monitoring tools - Call routing and distribution - Agent and supervisor features |
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