Try and practice the latest Apple : 9L0-064 real questions & answers
Updated: Aug 23, 2026
No. of Questions: 68 Questions & Answers with Testing Engine
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Apple 9L0-064 Exam Overview:
| Certification Vendor: | Apple |
| Exam Name: | OS X v10.8 Troubleshooting |
| Exam Number: | 9L0-064 |
| Passing Score: | 70% (48 out of 68 points) |
| Exam Price: | $150 USD |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 68 |
| Available Languages: | English, Japanese, French, German, Spanish |
| Exam Format: | Multiple-choice single-select, Multiple-choice multiple-select |
| Certificate Validity Period: | 2 years |
| Related Certifications: | Apple Certified iOS Technician (ACiT) |
| Recommended Training: | OS X Support Essentials v10.8 |
| Exam Registration: | Apple Training & Certification Pearson VUE / Prometric (historical) |
| Sample Questions: | Apple 9L0-064 Sample Questions |
| Exam Way: | Proctored onsite at Prometric test centers; retired exam no longer available for new registration |
| Pre Condition: | Basic knowledge of Mac OS X, recommended completion of OS X Support Essentials v10.8 training |
| Official Syllabus URL: | https://training.apple.com/certification/retired |
Apple 9L0-064 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Network Configuration and Troubleshooting | 15% | - Connectivity and DNS issues - TCP/IP, Wi-Fi and Ethernet settings - Network services and file sharing |
| User Accounts and Permissions | 9% | - File system permissions and ACLs - Types of user accounts and privileges - Password reset and account recovery |
| Security and Privacy | 8% | - FileVault full-disk encryption - Firewall and security settings |
| Startup Process and System Architecture | 12% | - System logs and diagnostic tools - Boot sequence and EFI - Kernel extensions and system launch |
| System Updates and Software Management | 6% | - Managing preferences and caches - Software Update and OS upgrades |
| File Systems and Storage | 9% | - Disk Utility and volume management - HFS+ and Core Storage - Time Machine backup and restore |
| Installation and Recovery | 16% | - Recovery system and troubleshooting boot issues - Installation methods and migration - System requirements for OS X v10.8 |
| Peripherals and Printing | 6% | - Printer setup and troubleshooting - USB, Thunderbolt and Bluetooth devices |
| iCloud and Services | 7% | - Apple ID and service authentication - iCloud integration and syncing |
| Applications and Processes | 12% | - Application installation and Gatekeeper - Troubleshooting unresponsive apps - Process management and Activity Monitor |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. A customer who has installed OS X Mountain Lion on his Mac would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
A) In the Utilities menu when booted to OS X Recovery.
B) In the Applications folder on their startup disk.
C) In the Security & Privacy Systems Preference pane.
D) In the Utilities folder on their startup disk.
2. Debra has purchased a new MacBook Pro. She set the Mac up without transferring any of her personal data. A few days later she realized she needs the contents of her previous machine's Users folder. How can she easily obtain the data from the older Macbook Air?
A) The customer should startup from OS X Recovery, then erase the disk and reinstall OS X Mountain Lion to start over and transfer their data.
B) The customer will have to purchase Migration Assistant at the Mac App Store.
C) Startup in OS X Recovery to open Migration Assistant.
D) Migration Assistant is stored in the Utilities folder and can be opened at any time.
3. You would like to copy a 4 GB file from your MacBook Pro (Retina, Mid 2012) to a co-worker's MacBook Air (Mid 2011). Both Macs have OS X Mountain Lion installed. Which method requires the least configuration?
A) Set up Bluetooth File Exchange.
B) Transfer with AirDrop.
C) Use an ethernet cable and enable file sharing.
D) Upload the file to an online file storage service, then download it.
4. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?
A) 10.6.3
B) 10.6.4
C) 10.6.8
D) 10.6.1
5. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.
B) Startup from 05 X Recovery and choose the Get Help Online option.
C) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
D) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |
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