Try and practice the latest SAP : C_C4H510_04 real questions & answers
Updated: Jul 28, 2026
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C_C4H510_04 Exam Certification Details:
| Exam: | 80 questions |
| Level: | Associate |
| Languages: | English |
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H510_04 Exam Sample Question |
| Cut Score: | 63% |
SAP C_C4H510_04 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Exam Number: | C_C4H510_04 |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 questions (typical range 80–90) |
| Certificate Validity Period: | Typically 1–2 years depending on SAP certification policy |
| Exam Price: | USD 500–600 (varies by region) |
| Available Languages: | English |
| Passing Score: | Approximately 65% |
| Exam Format: | Multiple Choice, Multiple Response |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud SAP Certified Application Associate - SAP Customer Experience Solutions |
| Recommended Training: | SAP Customer Experience Learning Journeys SAP Service Cloud 2011 Training |
| Exam Registration: | SAP Learning Hub SAP Certification Hub |
| Sample Questions: | SAP C_C4H510_04 Sample Questions |
| Exam Way: | Online proctored or test center (SAP Certification Hub / Pearson VUE depending on region) |
| Pre Condition: | No formal prerequisites required, but SAP recommends basic knowledge of SAP Customer Experience solutions and business process understanding. |
| Official Syllabus URL: | https://training.sap.com/certification |
SAP C_C4H510_04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
SAP C_C4H510_04 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Service Cloud Overview | - Architecture and positioning within SAP Customer Experience suite - Key features and capabilities |
| Topic 2: Master Data Management | - Data replication and integration basics - Product and service data - Account and contact management |
| Topic 3: Service Processes | - Ticket handling and service requests - Case management lifecycle - Escalation and SLA management |
| Topic 4: Integration and Extensibility | - APIs and communication arrangements - UI adaptation and extensibility tools - Integration with SAP ERP and SAP S/4HANA |
| Topic 5: Analytics and Reporting | - Dashboards and KPIs - Standard reporting tools |
| Topic 6: System Configuration | - Organizational structure setup - Basic system settings and adaptation - Business roles and work centers |
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