Try and practice the latest EXIN : ITIL real questions & answers
Updated: Aug 15, 2026
No. of Questions: 505 Questions & Answers with Testing Engine
Download Limit: Unlimited
100% pass with our valid and latest ITIL actual exam questions
Our Actual4Cert ITIL actual exam cert can provide you with the comprehnsive study points about the acutal test, with which you can have a clear direction during the perparation.The validity and reliability of the ITIL actual torrent has helped lots of people get good redsult.Choose our ITIL training cert, you will get 100% pass.
100% Money Back Guarantee
Actual4Cert has an unprecedented 99.6% first time pass rate among our customers. 
We're so confident of our products that we provide no hassle product exchange.
- Best exam practice material
- Three formats are optional
- 10 years of excellence
- 365 Days Free Updates
- Learn anywhere, anytime
- 100% Safe shopping experience
- Instant Download: Our system will send you the products you purchase in mailbox in a minute after payment. (If not received within 12 hours, please contact us. Note: don't forget to check your spam.)
ITIL Online Engine
- Online Tool, Convenient, easy to study.
- Instant Online Access
- Supports All Web Browsers
- Practice Online Anytime
- Test History and Performance Review
- Supports Windows / Mac / Android / iOS, etc.
- Try Online Engine Demo
ITIL Self Test Engine
- Installable Software Application
- Simulates Real Exam Environment
- Builds ITIL Exam Confidence
- Supports MS Operating System
- Two Modes For Practice
- Practice Offline Anytime
- Software Screenshots
ITIL Practice Q&A's
- Printable ITIL PDF Format
- Prepared by ITIL Experts
- Instant Access to Download
- Study Anywhere, Anytime
- 365 Days Free Updates
- Free ITIL PDF Demo Available
- Download Q&A's Demo
EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Certificate Validity Period: | 3 years |
| Passing Score: | 65% (26/40) |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Available Languages: | English, German, Spanish, French, Italian, Japanese, Chinese, Portuguese, Dutch, Polish |
| Exam Duration: | 60 (75 for non-native language) |
| Exam Price: | $314 - $385 USD |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | EXIN ITIL Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 20% | - Continual improvement - Governance - Guiding principles - Practices - Service value chain |
| Key Concepts of Service Management | 12% | - Products and services, service offerings - Value, value co-creation, service, service management - Stakeholders: customers, users, sponsors, providers |
| ITIL Management Practices | 17% | - General management practices
|
| Guiding Principles | 18% | - Collaborate and promote visibility - Start where you are - Think and work holistically - Keep it simple and practical - Optimize and automate - Focus on value - Progress iteratively with feedback |
| Four Dimensions of Service Management | 18% | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| Service Value Chain Activities | 15% | - Engage - Improve - Deliver and support - Plan - Obtain/build - Design and transition |
EXIN ITIL Foundation (V4) Sample Questions:
1. Which describes a 'change authority'?
A) A model used to determine who will assess a change
B) A way to manage the people aspects of change
C) A tool used to help changes
D) A person who approves a change
2. Which TWO are important aspects of the 'service request management' practice?
1.Standardization and automation
2.Providing a variety of channels for access
3.Establishing a shared view of targets
4.Policies for approvals
A) 3 and 4
B) 2 and 3
C) 1 and 4
D) 1 and 2
3. Which guiding principle says that services and processes should NOT provide a solution for every exception?
A) Optimize and automate
B) Think and work holistically
C) Collaborate and promote visibility
D) Keep it simple and practical
4. Which is an example of a business related measurement?
A) The number of problems resolved
B) The average resolution time for incidents
C) The number of passengers checked in
D) The average time to response to change requests
5. What are guiding principles?
A) Recommendations that help an organization when adopting a service management approach
B) A set of specialized organizational capabilities for enabling value for customers
C) A description of one or more services that help address the needs of a target consumer group
D) A set of interconnected activities that help an organization deliver a valuable service
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: A |
1239 Customer ReviewsCustomers Feedback (* Some similar or old comments have been hidden.)
Latest pdf dumps for ITIL by Actual4Cert. Thank you so much for making it possible for me to score well in the exam. HIghly recommended to everyone.
Lena
Thanks for Actual4Cert Certified Deployment Professional ITIL exam dumps.
Bernie
Thank you so much Actual4Cert for the best exam guide for the ITIL certification exam. Highly recommended to all. I passed the exam yesterday with a great score.
Annabelle
I passed ITIL exam this time and have scored high marks. Really thank you for help me.
Meredith
This was never going to be such an easy task while giving full time to my job and making both ends meet. Actual4Cert really is a good study platform, I passed ITIL exam with their help. I hope I can pass my next exam too.
Cora
I will try other EXIN Exin Certification exams later.
Coral
I choose Actual4Cert because I my firend introduced ith to me at first, now I know the ITIL exam dumps are good too. Passed!
Elizabeth
I sat for ITIL exam today, and I found most of questions for the exam were same as the ITIL exam braindumps from Actual4Cert, and I had confidence that I can pass the exam this time.
Edmund
I highly recommend to all of you this ITIL exam dumps. I got a high passing score with this dump.
Stev
Excellent dumps by Actual4Cert for ITIL certification exam. I took help from these and passed my exam with 98% marks. Highly recommended.
Gerald
Thank you so much for your great ITIL service.
Murray
I am sure that I will be very successful in the future.
Boyd
Very useful ITIL exam material with self test engine! I didn’t try testing engines before but this one looks really cool. i like that i can choose mode for preparation – testing or exam mode.
Joanne
Thanks a million! The ITIL practice test has helped me a lot in learning ITIL course and also in passing the test.
Liz
ITIL practice materials are easy-understanding. I just used it and passed my exam. Thanks for your help.
Herbert
ITIL exam guide from Actual4Cert hold all the essentials to pass this exam with highflying colors. Good study dump.
Wright
That was a huge task based on current scenario of my working hours as well as social activities, but ITIL study guide let it be a reality within no time.
Antonia
The study guide really helped me to study for the ITIL exam. I passed the exam on the first try using the guide. Thanks.
Bart
As the ITIL questions in your ITIL dumps are the real questions.
Harry
Actual4Cert ITIL study material is valid and latest, which is edited and compiled by our proffessional experts. The high quality and high pass rate is the 100% guarantee of your success in the ITIL actual test. You can easily pass with our ITIL training torrent at first attempt.
To ensure the best interests of our customer, we have money back guarantee when in case of failure. You just need to send us your failure score scanned, then after confirming, we will give you refund.
Frequently Asked Questions
How long can I get the ITIL products after purchase?
You will receieve an email attached with the ITIL study questions within 5-10 minutes after purcahse. Download the ITILpractice material and go for study with no time waste. If you do not get the exam material, kindly please contact us at once
When do your products update? How often do our ITIL exam products change?
All our products are the latest version. If you want to know details about each exam materials, our service will be waiting for you 7*24*365 online. Our exam products will updates with the change of the real ITIL test.
How long will my ITIL exam materials be valid after purchase?
All our products can share 365 days free download for updating version from the date of purchase. So don't worry.One year free update is available for all of you.
How to get the updated ITIL study material?
If there is any update about the ITIL study material,our system will automatically send the updated practice material to your payment email.
Should I need to register an account on your site?
No. After purchase, our system will set up an account and password by your purchasing information. You can use it directly or you can change your password as you like. No need to register an account yourself.
Do you have money back policy? How can I get refund if fail?
Yes, we have money back guarantee if you fail exam with our products. Applying for refund is simple that you send email to us for applying refund attached your failure score scanned. Money will be back to your payment email within 7 days.
What's the diffirence of the pdf version, online test engine, PC test engine?
Online Test Engine can supports Windows / Mac / Android / iOS, etc., because it is the software based on WEB browser. You can use it on any electronic device and practice with self-paced. Online Test Engine supports offline practice, while the precondition is that you should run it with the internet at the first time. Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers. PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
How many computers can Self Test Software be downloaded? How about Online Test Engine?
Self Test Software can be downloaded in more than two hundreds computers. It is no limitation for the quantity of computers. So does Online Test Engine. You can use Online Test Engine in any device.
Over 56295+ Satisfied Customers
