Last Updated: Aug 05, 2026
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| Section | Objectives |
|---|---|
| Anger Management | - Managing anger - Communication tips and tricks - Understanding what is anger - Costs and pay-offs of anger - How anger affects thinking - Using an anger log |
| Conflict Resolution | - Conflict resolution styles - Role of communication in conflict resolution - Conflict and its resolution - Defining conflict and types of conflict - Helping others through conflict |
| HR Training for the Non HR Managers | - Finding Candidates - Discipline - Advertising Guidelines - Conducting the Interview - Screening Resumes - Preparing for the Interview - Exit Interviews - Planning Training - Performance Reviews - Position Profiles and Job Descriptions - Forecasting - Job Competencies - Job Analysis - Diversity - Compensation and Benefits - Employee Orientation - Defining Human Resources - Skills Inventory - Termination - Absenteeism - Privacy Issues |
| Talent Management | - Talent management and performance management - Succession planning - Communicating with high potentials - Compensation and benefits - Competency-based programs - Talent review meetings - Conducting talent assessments - Creating a talent management plan - Identifying talent - Fostering engagement - Evaluating the talent plan - Development strategies - Keeping people interested |
| Conducting Effective Performance Reviews | - Coaching and maintaining performance - Setting standards and goals - The performance management process - Performance management checklists - Types of performance reviews - Common errors and solutions - Creating a performance development plan - Accepting criticism - Planning and conducting interview reviews - Feedback and communication skills - Appraisal preparation |
| Employee Dispute Resolution | - The Peer Review Process - The Peer Review Panel - What is Peer Review? - Asking Questions - Initiating the Process |
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