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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the BEST practice for conducting post-visit phone calls?

A) A nurse who personally cared for the patient calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
B) The discharge nurse calls the immediate caregiver of the patient within 1-2 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.
C) The nurse manager (or other nurse leader on the unit where the patient received care) calls the patient within 1-2 days of discharge to inquire how he or she is doing, clarify discharge instructions as needed, and answer any other questions the patient might have.
D) A third party with whom the organization has contracted calls the patient within 7-14 days of discharge to inquire how the patient is doing, review the discharge instructions, and answer any other questions the caregiver might have.

2. Which option is BEST used to understand an individual's patient experience within a healthcare organization?

A) Patient focus group
B) Patient shadowing
C) Patient complaint
D) Patient and family advisory council

3. Which of the following improvement methods includes developing an overview and timeline of the patient ' s experience across the continuum of care?

A) Lean
B) Process mapping
C) SWOT analysis
D) Pareto principle

4. Which is the MOST significant benefit when being transparent with a provider's patient experience data?

A) Encouraging competition among high performers
B) Creating a sense of urgency and accountability for improvement
C) Identifying top performers for the purpose of recognition
D) Identifying where positive practices are occurring

5. Which is the MOST effective use of real-time data collection?

A) Providing opportunity for immediate recognition
B) Shaping organizational strategy
C) Revealing needed facility-wide improvements
D) Identifying patterns and trends for organizational change

Solutions: