Try and practice the latest Salesforce : AP-207 real questions & answers

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Salesforce AP-207 Exam Syllabus Topics:

Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. A call center agent uses the Energy and Utilities Contact Center Console to schedule a field technician appointment for a customer.
What license is needed to complete this customer requirement?

A) Salesforce Field Service license
B) Salesforce Contact Center license
C) Salesforce Service Console license
D) Energy and Utilities Base Service license

2. An energy company has implemented Energy and Utilities Cloud in its call center, and they're now considering extending Salesforce for their customer self-service portal.
What value would the Energy and Utilities Cloud Communities license provide compared to standard Salesforce Communities?

A) Energy and utilities Cloud extends the data model, user interfaces, integrations, and processes used in the call center to the self-service communities' website
B) Energy and Utilities Cloud includes a self-service portal built on communities that cannot be further modified to make
C) Energy and Utilities Cloud provides the same data model and tools as the call center to build the self-service portal, but the components used in the call center cannot be reused
D) Energy and utilities Cloud for Communities comes with a set of customizations that would otherwise have to be created through Apex

3. An energy company is looking to track relationships with their electricity and gas business-to-consumer (B2C) subscribers and differentiate them from their business-to-business (B2B) corporate accounts.
Which two functionalities should the energy and utilities consultant use for the customer data model?

A) Use the Account Contact Relation object
B) Enable Person Accounts to model consumers.
C) Use Contacts just for B2B scenarios.
D) Use the Consumer Account record type

4. consultant has been tasked with gathering and aligning requirements fram a small group of key stakeholders for an Energy and Utilities Cloud implementation.
Which approach would be most effective for eliciting business requirements from the small group of stakeholders?

A) Conduct a semi-structured requirement gathering session to walk-through current-state sales processes with the stakeholders to align on common requirements.
B) Conduct a focus group with all stakeholders to present different future-state sales processes and elicit stakeholder opinions.
C) Create and deliver a questionnaire to each stakeholder to elicit thoughts on the pros and h. of the current-state sales processes.

5. An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?

A) Custom Code: Lightning Web Components (LWC), Apex, and Visual Force pages
B) Platform: Flaws, Visual Force, Lightning Components, and Apex
C) OmpiStudio: OmniSeript, FlexCards, DataRaptors, and Integration Procedures
D) Industries CPQ: Opportunity, Quote, and Order Management

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