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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) IT processes in use
B) IT staff certifications
C) quantity of people involved in the service management processes
D) types of security protocols in use

2. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Request Fulfillment
B) License Management
C) Release Management
D) Incident Management
E) Service Catalog
F) Change Management

3. Which IBM Service Delivery and Process Automation product functionality is important for auditability and accountability?

A) control and audit of all hardware assets installations, moves, additions, and changes
B) electronic audit records and electronic signatures
C) A federated configuration management system
D) ITIL v3 aligned process workflows

4. What are three types of changes in the Changes application? (Choose three.)

A) Normal Change
B) Standard Change
C) Scheduled Change
D) Emergency Change
E) Planned Change
F) Critical Change

5. Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?

A) KPIs definitions are mandatory fields during product installation and without them the installation cannot progress.
B) KPIs document the solution performance and indicate whether hardware needs to be upgraded.
C) KPIs track project success and if the promised value is delivered.
D) KPIs take a long time to implement in a GUI so they must be defined early in the project.

Solutions: