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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What is the second step in Social Business AGENDA?

A) Growth markets
B) Give competitive pricing
C) Globalization
D) Gain social trust

2. What is one of the key strategies that companies should be looking at to build a social business agenda?

A) Engage your IT manager as the leader of your social business agenda
B) Networkyour entireinfrastructure with bi-directional, unfettered Internet access
C) Align your strategy for maximum profit
D) Gain social trust

3. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?

A) IBM Tivoli Manager
B) IBM Lotus Symphony
C) IBM Lotus Protector
D) IBM Connections

4. What in IBM Connections provides "crowd-sourcing" - a great way to gather structured feedback and promote ideas from the community?

A) Information center
B) Forums
C) Profiles
D) Ideation blogs

5. How do you measure the value of a Social Business implementation for a customer?

A) By the size of the purchase order they sign
B) By how satisfied the employees are
C) By how many "likes" they get on their Facebook page
D) By measuring key outcome-based goals that track return on investment for key strategies

Solutions: