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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Assign a phone number to a channel.
B) Create a channel with Chat as a channel type.
C) Create a channel with Social Channel as a channel type.
D) Assign an asset to a channel.
E) Create a channel with Email as a channel type.

2. An engineer is configuring a new local gateway SIP trunk for their Webex Contact Center PSTN services. The SIP trunk requires that registration be refreshed every 2 minutes. Which command meets this requirement?

A) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-ratio 50 tcp tls
B) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 300 refresh-ratio 50 tcp tls
C) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 240 refresh-time 120 tcp tls
D) registrar dns:12345678.us10.bcld.webex.com scheme sips expires 120 refresh-ratio 50 tcp tls

3. A Webex administrator is adding a new phone number allocated by their Cloud Connected PSTN provider to be configured as Webex Contact Center Entry Point to route inbound calls into the Contact Center IVR. Which two numbers must be used to configure the phone number? (Choose two.)

A) (450) 783-2223
B) 450.783.2223
C) [450) 783-2223
D) #450 783-2223
E) +1-450-783-2223

4. Customer XYZ has deployed Bring your own PSTN option to route calls to his Webex Contact Center environment. Callers calling in are reporting getting a reorder tone followed by a call drop.
Which action helps to identify the cause of the issue?

A) Verify that the Webex Contact Center channels are associated.
B) Check the SIP trunk status on the customer's Session Border Controller.
C) Review the Webex Contact Center Analyzer that checks the call logs.
D) Review the Webex Contact Center Queues configuration.

5. Refer to the exhibit. An engineer is developing a web chat workflow for the marketing department.
After the standard Live Chat workflow template is deployed, chats are failing. The chat widget on the website is visible. When a new chat is started, the message "Sorry, unable to process your request right now. Please try again later" is received. The engineer debugs the workflow and receives the response in the exhibit from the resolve node. Which action resolves the issue?

A) Set the Resolve Node Media Type to Live Chat and Media Channel to In-App Messaging.
B) Set the Workflow Custom Variable liveChatDomain to a valid value.
C) Set the Workflow Custom Variable chatDomain to a valid value.
D) Set the Resolve Node Media Type to Chat and Media Channel to Live Chat.

Solutions: