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Certification Topics of ISEB ITILF2011 Exam

Topics covered in the Certification exam are covered in the following percentages:

• Quality management for business continuity and incident management 15%
• Specifying and implementing standards for service support 15%
• Service strategy for Business Continuity and Service Availability 20%
• Management of people, processes, and technology 30%
• Business value chartering and service contract management 20%
• Defining service requests with operational support systems. 40

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Prerequisites of ISEB ITILF2011 Exam

• Candidates must have a valid account on the ISEB website.
• Candidates must be registered with ISEB.
• If the candidate has obtained the ITIL Foundation Level 3 then he/she can take this exam immediately after that.
• Candidates must have an email address created on the ISEB website.
• Candidates must have a minimum of five years of experience in the field of service management from an authorized body, for example from a body authorized by the UK Chartered Institute of IT Service Management or any other authorized body.
• The candidate must be a member of the payment gateway system of ISEB.
• Candidates must not have taken the exam within six months of the beginning of this exam.
• Candidates must have obtained the ITIL Foundation Level 2 certificate.