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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Identifizieren Sie das fehlende Wort im folgenden Satz.
Der Zweck der Praxis des „Lieferantenmanagements“ besteht darin, sicherzustellen, dass die Lieferanten der Organisation und ihre Leistungen [?] angemessen sind, um die nahtlose Bereitstellung hochwertiger Produkte und Dienstleistungen zu unterstützen.

A) definiert
B) gemessen
C) verwaltet
D) belohnt

2. Welche Dimension konzentriert sich auf Beziehungen zu anderen Organisationen, die an der Gestaltung, Entwicklung, Bereitstellung und Erbringung von Diensten beteiligt sind?

A) Wertströme und Prozesse
B) Organisationen und Personen
C) Partner und Lieferanten
D) Information und Technologie

3. Wie wandeln alle Wertschöpfungskettenaktivitäten Inputs in Outputs um?

A) Durch die Verwendung einer Kombination von Praktiken
B) Durch die Implementierung einer Prozessautomatisierung
C) Durch den Einsatz eines einzigen Funktionsteams
D) Durch Ermittlung des Servicebedarfs

4. Was wird durch die Wertschöpfungskettenaktivität „Engage“ bereitgestellt?

A) Sicherstellen, dass die Qualitätserwartungen der Stakeholder erfüllt werden
B) Sicherstellen, dass die Bedürfnisse der Stakeholder von der Organisation verstanden werden
C) Sicherstellen, dass die Dienste gemäß den vereinbarten Spezifikationen betrieben werden
D) Sicherstellen, dass Servicekomponenten bei Bedarf verfügbar sind

5. Was ist normalerweise erforderlich, um komplexe Vorfälle Supportgruppen zuzuweisen?

A) Die Vorfallkategorie
B) Ein Änderungsplan
C) Die Vorfallpriorität
D) Ein Selbsthilfetool

Solutions: