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Microsoft Managing Microsoft Dynamics Implementations Sample Questions:

1. You collaborated with the Solution Sales team to strategize how to execute a Business CaseAssessment. Which customer benefits do you realize when you execute a Business Case Assessment?
Choose the 2 that apply.

A) Total Cost of Ownership (TCO)
B) A detailed project plan
C) Estimates on Return on Investment (ROI)
D) Business Process Re-engineering

2. Your team started a pilot rollout scenario to implement and deploy a Microsoft Dynamics solution. You notice that the customer continually adjusts the solution and that the project is not moving forward. You are stuck in the analysis phase.
How can you ensure this pilot project moves forward?

A) Start new budget negotiations for the extra analysis time-spend.
B) Adhere to a clear and strict timeline.
C) Make extra analysis resources available to this project.
D) Make change requests for every adjustment that the customer makes.

3. You are an implementation consultant in an IT company. The management team has decided to implement a Microsoft Dynamics product. You need to conduct the Fit Gap and Solution Blueprint assessment. Which of the following tasks are within the scope of the Fit Gap and Solution Blueprint?
Choose the 3 that apply.

A) Review requirements against the current systems
B) Create a prioritized list of requirements
C) Estimate the labor required to configure and customize each requirement
D) Create detailed "To-be" process maps

4. What is the first customer requirement that you should verify before starting an upgrade assessment?

A) Whether the customer wants a technical or major upgrade.
B) Whether there are additional business requirements that must be accounted for.
C) Whether the upgrade from the customer's current implementation version to the targeted version of Microsoft Dynamics is supported.
D) Whether customizations were implemented in the current version and how well these are documented.

5. You are managing a complex, multisite project under a fixed price contract. Your customer wants to refine the project scope. You agree that the changes are appropriate, but believe that they constitute a major change that increases the project scope.
What should you do?

A) Document the estimated additional costs and working hours spent on the implementation of this change. Accept the change only after the customer's approval. Update the project's scope documentation and the project schedule with the new information.
B) Document the estimated additional costs and working hours spent on the implementation of this change. Then, contact your sales representative and strategize on how to best reject the request,
considering the fixed price contract type.
C) Refuse the customer's request by queuing the request on a backlog with requirements to be executed in another project run.
D) Review the contract, the Project Charter, and the Statement Of Work for this project. Verify if scope changes are allowed and which process of scope changes needs to be followed. Then, execute this procedure.

Solutions: