Last Updated: Aug 24, 2026
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Microsoft MB2-718 Exam Reference
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
| Section | Weight | Objectives |
|---|---|---|
| Service Management Analysis and Surveys | 20% | - Service management analysis with Power BI - Voice of the Customer surveys |
| Dynamics Field Service and USD | 20% | - Field Service mobile app and schedule board - Unified Service Desk configuration |
| Manage Queues, Entitlements, and SLAs | 25% | - Configure queues - Define entitlements and channels - Configure service level agreements |
| Manage Cases, Knowledge Base, and Service Hub | 25% | - Use the Interactive Service Hub - Create and manage cases - Manage Knowledge Base articles |
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