Try and practice the latest Microsoft : MB-910 real questions & answers

Last Updated: Oct 26, 2026

No. of Questions: 161 Questions & Answers with Testing Engine

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Microsoft MB-910 Practice Q&A's

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Microsoft MB-910 Exam Syllabus Topics:

SectionWeightObjectives
Describe the capabilities of shared features (10-15%)10-15%- Describe the common elements
  • 1. Describe communications and collaboration
  • 2. Describe the out-of-box entities
  • 3. Describe security roles and teams
  • 4. Describe the user experience
- Describe reporting and analytics capabilities
  • 1. Describe reporting in Dynamics 365
  • 2. Describe the intelligence capabilities
Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%)25-30%- Describe the core capabilities of Dynamics 365 Sales
  • 1. Describe the quote-to-cash workflow
  • 2. Describe the opportunity management workflow
  • 3. Describe the sales automation capabilities
- Describe the sales management capabilities
  • 1. Describe sales analytics
  • 2. Describe territory management
  • 3. Describe lead and opportunity management
  • 4. Describe forecasting
Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%)10-15%- Describe the core capabilities
  • 1. Describe connected Field Service and IoT integration
  • 2. Describe Resource Scheduling Optimization
  • 3. Describe work order management
- Describe the Field Service mobile app
  • 1. Describe the mobile app capabilities
Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%)10-15%- Describe segments and leads
  • 1. Describe customer segments
  • 2. Describe lead management
  • 3. Describe account and contact management
- Describe the marketing capabilities
  • 1. Describe the core capabilities of Dynamics 365 Marketing
  • 2. Describe email marketing features
  • 3. Describe event management capabilities
Describe the capabilities of Microsoft Dynamics 365 Customer Service (25-30%)25-30%- Describe customer service insights
  • 1. Describe dashboards and analytics
  • 2. Describe AI insights for customer service
  • 3. Describe Customer Service Historical analytics
- Describe the core capabilities of Dynamics 365 Customer Service
  • 1. Describe the omnichannel experience
  • 2. Describe the case management capabilities
  • 3. Describe knowledge management capabilities

Common Microsoft Dynamics 365 Fundamentals (CRM) Questions from Candidates

MB-910 is passed with 700, and the official exam fee is $99 USD. Fixing these numbers early helps you set a measurable practice target.

The MB-910 exam contains 40-50 questions to complete in 60 minutes minutes. Rehearsing under the same limit on the Actual4Cert engine turns pacing into a trained habit.

Choose the version of Microsoft Dynamics 365 Fundamentals (CRM) you want, one, two, or all three, add it to the cart, and complete payment through the secure Credit Card checkout. The download link then arrives by email within about a minute, so your study starts without wasted time.

The package includes 161 practice questions for the MB-910 exam. The count is set through analysis of a large volume of data, so the set matches the scope of the real test without padding.

  • Describe the capabilities of Microsoft Dynamics 365 Sales (25-30%) (25-30%)
  • Describe the capabilities of Microsoft Dynamics 365 Field Service (10-15%) (10-15%)
  • Describe the capabilities of Microsoft Dynamics 365 Marketing (10-15%) (10-15%)

Divide your time according to each topic's weight.

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No formal prerequisites required; however, basic understanding of CRM concepts is recommended

Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions:

Question #1

A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.
A customer service manager plans to use dashboards for the management team.
You need to describe which visualization should be used for each requirement.
Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #2

A manufacturing company plans to implement Dynamics 365 Field Service.
You need to determine which features are needed to meet the company's requirements.
Which features should you implement? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/overview

Question #3

A company plans to implement Dynamics 365 Customer Service.
Dynamics 365 Customer Service uses terminology that is different than what the existing customer service solution uses.
You need to create a glossary for employees.
Match each item to its definition. To answer, drag the appropriate definition from the column on the left to its item on the right. Each item may be used once, more than once, or not at all. Each correct match is worth one point.

Reveal Solution  Discussion  0

Correct Answer:

Question #4

A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Reveal Solution  Discussion  0

Correct Answer:


Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities

Question #5

A customer service supervisor uses the Omnichannel Sentiment Analysis dashboard. You need to describe how the dashboard can be personalized.
Which two personalization options can you use? Each correct answer presents a complete solution. NOTE Each correct selection is worth one point.

  • A. tile rearranging
  • B. bookmarks
  • C. filters
  • D. sorting
Reveal Solution  Discussion  0

Correct Answer: A,B  🗳️

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