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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three requirements can be implemented by using workspace rules?

A) Prompting a customer care executive to dynamically open a guide
B) Calling a CPM script
C) Triggering escalation mails to the manager after the escalation time is over
D) Calling an add-in
E) Dynamically setting the URL for browser control

2. Which two statements are true when working with add-ins in a Custom Object workspace?

A) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
B) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
C) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
D) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
E) IGenericObject is the interface that is available with the add-in API for custom objects.

3. What are the three different types of pull policy for queues?

A) Standard
B) Round Robin
C) Strict Priority
D) Manual
E) First Due
F) Advanced

4. Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The numberof incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A) IF
B) AVG
C) DECODE
D) NVL
E) SUM

5. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) Exit the administration interface without completing the normal logout process.
B) Log out of the interface and log in again.
C) View the add-in's log files and rectify the issue.
D) Use Safe mode when logging in to the application.

Solutions: