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Salesforce Certified Field Service Consultant Sample Questions:

1. A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A) In-day Optimization
B) Resource Schedule Optimization
C) Group Nearby
D) Reshuffle

2. Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A) Add new Status to the Service Appointment.
B) Add the Status Transitions to the Technicians' Profile.
C) Add new Status to the Case.
D) Add new status to Status Transitions.

3. At Universal Containers, the Service Territory member's time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

A) Change the time zone on the Service Territory Member's user record to match the Service Territory's time zone.
B) Subtract one hour from the start and end times on the Service Territory.
C) Add one hour to the start and end times on the Service Territory.
D) Add one hour to the start and end times on the Service Territory Member's Operating Hours.

4. Service appointments in a "cannot complete" status mayindicate that an
additional part or expert assistance is needed to complete the work. Universal containers defined that service appointments in a "cannot complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which twoitems should the consultant recommend to meet the requirement?
Choose 2 answers

A) Define "cannot complete" as a pinned status for scheduling and optimization services.
B) Define "cannot complete" as a pinned status for auto-dispatch services.
C) Ensure that status transition are configured to allow the status update from "cannotcomplete" to
"scheduled".
D) Ensure that status transitions are configured to prevent the update from "cannotcomplete" to "none'.

5. Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

A) Add the Service Report Language field to the Work Order Page Layout.
B) Add the Languagefield to the Contact Page Layout.
C) Update the Language of the current User.
D) Update the Default Language of the Organization.

Solutions: