Try and practice the latest Salesforce : Service-Cloud-Consultant日本語 real questions & answers

Last Updated: Nov 06, 2026

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Salesforce Service-Cloud-Consultant日本語 Practice Q&A's

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Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionObjectives
Integration and Data Management- Integration with external service systems
- Data model considerations for Service Cloud
Case Management and Service Console- Service Console configuration and productivity tools
- Case lifecycle and routing strategies
Service Cloud Solution Design- Service Cloud feature selection and architecture
- Customer service processes and use case design
Service Cloud Implementation- CTI (Computer Telephony Integration) concepts
- Email-to-Case and Web-to-Case setup
Knowledge Management- Knowledge search and content delivery
- Salesforce Knowledge setup and article lifecycle
Service Cloud Analytics and Reporting- Key service KPIs and metrics
- Reports and dashboards for service performance
Omni-Channel and Digital Engagement- Chat, messaging, and digital support channels
- Omni-Channel routing configuration
Automation and Process- Flow and workflow automation for service processes
- Entitlements, milestones, and SLAs

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The Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) is the official Salesforce exam behind the Salesforce Certified Service Cloud Consultant certification at the Professional level. It's how the vendor verifies that your skills meet its standard — and how employers know they do. Related credentials include Salesforce Certified Administrator, Salesforce Certified Platform App Builder, Sales Cloud Consultant, Field Service Consultant, useful context if you're mapping a longer certification path.

60 multiple-choice / multiple-select questions, 105 minutes on the clock. That ratio is the real exam-within-the-exam: budget your time per question, learn to flag and move on, and rehearse in the Actual4Cert engine under real timing until finishing comfortably becomes your default.

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The Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) blueprint divides into 8 domains, with Knowledge Management, Service Cloud Implementation, Automation and Process among the headline areas. Let the weightings steer your hours — they tell you where the questions concentrate. The full outline above shows every subtopic.

Registration costs $200 USD, and passing requires 65%. Credit card is the standard, secure way to pay — and note the fee applies per attempt, so a retake costs full price again. Practicing with the 292 questions from Actual4Cert until your mock scores clear the bar comfortably is the cheaper insurance.

Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience Vendor policies evolve, so before booking, confirm the latest eligibility details on the official exam page (official Service-Cloud-Consultant日本語 exam information).

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Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

Universal Containers (UC) は、対話チャネルを多様化することで顧客満足度を向上させたいと考えています。
UC の目標は、リアルタイムのコミュニケーションとサポートを強化することです。
コンサルタントは UC にどの対話チャネルを提案すべきですか?

  • A. アプリ内および Web メッセージング (MIAW)
  • B. Einstein ボット
  • C. Experience Cloud サイト
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #2

Cloud Kicks には、数十のトピックにまたがり、幅広い製品、ヘルプ記事、トラブルシューティングのアイデアなどを網羅した数百件のナレッジ記事があります。Cloud Kicks の管理者は、これらのナレッジ記事をデータカテゴリに分類する予定です。
管理者は記事を整理する際にどのような点に留意すべきでしょうか?

  • A. データ カテゴリ階層は最大 10 レベルまで設定できます。
  • B. 記事には最大 8 つのデータ カテゴリを含めることができます。
  • C. データ カテゴリは最大 10,000 個まで可能です。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

Universal Containers のサービス担当副社長は、サポート エージェントが顧客にナレッジ記事をより簡単かつ迅速に送信できるようにしたいと考えています。
コンサルタントは記事を顧客に送信するために何を設定する必要がありますか?

  • A. ナレッジ記事を共有するために Case Deflection コンポーネントを設定します。
  • B. ナレッジ記事にリンクする自動応答ルールを作成します。
  • C. ナレッジ記事を含む電子メールを送信するためのマクロを作成します。
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).

Question #4

Universal Containers (UC) の顧客サポート チームは、最近、ケース解決時間が大幅に増加していることに気づきました。UC は、Einstein for Service を使用して、エージェントが関連情報をより迅速に見つけられるようにしたいと考えています。
コンサルタントはどの機能を推奨する必要がありますか?

  • A. Einstein 返信の推奨事項
  • B. Einstein 記事の推奨事項
  • C. Einstein ボット 27: B が正解です
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Cloud Kicks は、Einstein Next Best Action を使用して、顧客ケースに取り組む際のサービスエージェントを支援します。複数のサービスエージェントが同じケースに対応します。
コンサルタントは、項目の開始、一時停止、再開、完了をサービス エージェントに表示するには何を設定する必要がありますか?

  • A. アクションと推奨事項コンポーネント
  • B. アクティビティ分析タブ
  • C. 症例履歴関連リスト
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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