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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. Since the vice president of HR has significant experience with leading change initiatives, the executive team asked him what they can expect from employees once this change initiative is rolled out. What advice can he give?

A) There is likely to be an initial increase in turnover.
B) There is likely to be an initial lack of trust in leadership.
C) There is likely to be an initial decrease in customer satisfaction.
D) There is likely to be an initial drop in performance.

2. A small organization recently hired a new CEO with a strong marketing background. The CEO establishes a new sales approach focused on expanding business opportunities through the creation of new products, which will be marketed and sold by the sales force. The CEO believes her effectiveness is impaired by having too many direct reports. The CEO meets with the CFO and HR director. They decide to reduce the CEO's number of direct reports to those most relevant to the CEO's vision for the organization. The remaining employees are reassigned to the CFO who already oversees a team of three. This change allows the CEO to more effectively focus on the vision HR releases a memo informing employees of the change in reporting structure.
The CFO proposes a plan to improve process efficiency within the organization and asks the HR director to implement it. Some employees dislike the plan and refuse to follow it. What should the HR director do?

A) Invite the CFO to reinforce the need for employees to follow the plan.
B) Conduct interviews with the employees who are refusing to follow the plan.
C) Hold a meeting with employees and listen to their concerns about the plan.
D) Focus on telling the employees about the benefits of implementing the plan.

3. How should a risk that is slowly but surely going to happen be handled?

A) Adapt
B) Park
C) Act
D) Prepare

4. An HR manager is tasked with creating a new training program that incorporates adult learning theory. Which component should be included?

A) Internal processes to ensure learning is retained
B) Affiliation for being accepted by others
C) Problem-centered approach to learning
D) Outcome-based evaluation of results

5. When presented with a harassment complaint from an employee, which statement should human resources avoid saying to the victim?

A) "Please keep any investigation details confidential."
B) "The information you,re giving me today is completely confidential"
C) "Thank you for bringing this to our attention: however, this does not sound like harassingbehavior."
D) ,We do not tolerate retaliation."

Solutions: