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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) License for the secondary VoiceMail Pro Server
B) Primary Server IP Address configured on the secondary server
C) Backup Server IP Address configured on IP Office
D) Secondary VoiceMail Pro Server installed on the network

2. What is the correct sequence that you must configure on VoiceMail Pro for the customer to check a third-party database if the incoming CLI number is a registered user or not?

A) Variable Routing Action on Telephony Actions
B) you cannot check against incoming CLI
C) Database Open Action, Database Execute Action, Database Get Data Action and Database Close Action
D) Database Open Action, Database Get Data Action, Database Execute Action and Database Close Action

3. What does "IMAP support" mean in the IP Office UMS service?

A) A message against new voicemail is sent to my email account. I can listen to it by dialing my phone number.
B) All messages are forwarded to my email account and deleted on my phone.
C) I can receive voicemail messages to my Outlook, Outlook Express and/or Lotus Notes programs running on my PC.
D) I can receive voicemail messages only using MS Outlook.
E) I can see/listen to voicemail messages by Web browser.

4. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) "Agent1" cannot be used as a name for a CCR agent.
D) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.

5. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) Add a Short Code to the User for secondary Dial tone.
C) This is not supported on Avaya IP phones.
D) Add a 9 to the prefix field on the line form of the outgoing trunks.

Solutions: