Try and practice the latest Salesforce : AP-212 real questions & answers
Last Updated: Sep 11, 2026
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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Program Setup and Configuration | - Tier management
|
| Topic 2: Reporting and Analytics | - Loyalty performance tracking
|
| Topic 3: Member and Account Management | - Member enrollment and profiles
|
| Topic 4: Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Topic 5: Data Model and Integration | - Loyalty data architecture
|
| Topic 6: Engagement and Promotions | - Campaign and promotion setup
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?
- A. Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
- B. Set up Members "Exclusive Access to VIP Events" as a Member Promotion
- C. Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit
- D. Set up Members "Exclusive Access to VIP Events" as a Voucher
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
What are the three required steps in settings up Loyalty promotion with Salesforce CDP and Marketing Cloud?
- A. Send Loyalty Promotion Segments to marketing Cloud
- B. Automatically Add a New Individual Relationship
- C. Enable Service Connector for Promotion Escalations.
- D. Enable Connector Settings on all the Loyalty Objects
- E. Activating and Publishing the Segment
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A. Administrators can analyze up to 25 million rows
- B. Rows do not have an analysis limit, only licenses do
- C. Administrators can analyze up to 10 million rows
- D. Administrators can analyze up to 1 million rows
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
What are the three steps required to complete integration between Loyalty and B2C Commerce Cloud when using the reference cartridge?
- A. Configure connected app named B2C Commerce Loyalty Connector
- B. Install Loyalty Management for B2C Commerce Package
- C. Configure connected app named B2C Loyalty Connector
- D. Configure Loyalty Program preferences for B2C Commerce Site
- E. Add Loyalty Management for Commerce Cartridge
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?
- A. Setup the Member Preferences Embedded Dashboard
- B. Setup the Member NPS Dashboard
- C. Setup the Member Summary Embedded Dashboard
- D. Setup the Loyalty Program as Primary
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
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