Try and practice the latest Avaya : 3305 real questions & answers
Updated: Aug 20, 2026
No. of Questions: 64 Questions & Answers with Testing Engine
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Avaya 3305 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam |
| Exam Number: | 3305 / 33140X |
| Passing Score: | Not publicly disclosed (replacement exam 33140X: 66%) |
| Available Languages: | English |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 61-64 |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Aura Experience Portal with POM Implementation and Maintenance |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Sample Questions: | Avaya 3305 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No formal prerequisites recommended; Avaya Aura administration experience helpful |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration | 25% | - Voice, email, SMS, and speech server integration - POM campaign creation and rules - Experience Portal Manager (EPM) setup - Media Processing Platform (MPP) configuration |
| Installation | 20% | - Installation procedures for AEP and POM - System requirements for AEP and POM - Database installation and setup - High availability configuration |
| Architecture and Licensing | 20% | - POM components and features - AEP solution architecture and components - Deployment models and zones - Licensing requirements for AEP and POM |
| Maintenance and Troubleshooting | 20% | - Software updates and patching - Diagnosis and resolution of common issues - Monitoring tools and logs - Backup and restore procedures |
| Administration | 15% | - Call flow management - User account and access management - Reporting and scheduling |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
1. A technician determines that even though the Intelligent Customer Routing (IC-R) Core is function correctly, ICR Core logs are not displayed under Log Viewer of experience Portal Manager.
Which two properties in the icrcore.properties file need to be corrected? (Choose two)
A) VPProductID
B) ICRAdminUKI
C) ICRSipUserName
D) VPRemoteLogWebService
E) ICRSipTCPPort
2. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)
A) sufficient voice ports and POM CCA licenses
B) an existing contact strategy
C) an existing contact attribute
D) the Call Classification Analysis (CCA) timeout to be used
E) the IP of the POM server
3. When installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM EPM plug-in be installed?
A) the remote application server
B) the primary EPM server
C) an auxiliary EPM server
D) a Media Processing Platform (MPP) server
4. Which three are exit reasons in an Intelligent Customer Routing (ICR) CCA Session detail report? (Choose three)
A) Call transferred
B) Call failed
C) Call completed in SSA
D) Call routed
E) Call completed
5. A customer creates a campaign but it is failing to start.
Which two logs should be checked for possible error messages? (Choose two)
A) $POM_.HOME/logs/CmpMgrService.out* log files
B) $POM _HOME/logs/PIM_Web.log log* files
C) $POM__HOME/logs/PIM _CmpMgr.log* log files
D) $POM_HOME/logs/CmpDirService.out* log files
E) $POM_HOME/logs/PIM_CmpDir.log* log files
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A,B,C | Question # 3 Answer: B | Question # 4 Answer: A,C,D | Question # 5 Answer: C,E |
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