Try and practice the latest Avaya : 6209.1 real questions & answers
Updated: Aug 25, 2026
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Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam
Avaya Aura Contact Center CCT and Multimedia Implementation 6209 Exam validates the ability to implement, prepare, install, configure, implement validation and implement troubleshooting the Avaya Aura Contact Center CTT.
Avaya 6209.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209.1 |
| Exam Price: | 125 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Passing Score: | 67%-69% |
| Available Languages: | English |
| Real Exam Qty: | 55-65 |
| Exam Format: | Multiple Choice, Multiple Response, Scenario-Based |
| Recommended Training: | Avaya Official Implementation Training |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Sample Questions: | Avaya 6209.1 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctored delivery |
| Pre Condition: | Recommended knowledge of Avaya Aura Contact Center and 6-12 months implementation experience; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com |
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Avaya 6209.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration | 30% | - Agent desktop and user profiles - Routing and skill management - CCT core configuration - Multimedia channels (email, chat, web) |
| Topic 2: Integration & Connectivity | 15% | - Third-party and CRM integration - Web services and APIs - Avaya Aura Session Manager integration |
| Topic 3: Validation & Troubleshooting | 15% | - Fault isolation and resolution - Post-implementation verification - Monitoring and logging |
| Topic 4: Installation | 20% | - Multimedia components setup - Database and platform configuration - CCT server installation |
| Topic 5: Implementation Preparation | 20% | - Licensing and security - Architecture overview - System requirements - Pre-installation planning |
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