Try and practice the latest Avaya : 33820X real questions & answers
Updated: Oct 02, 2026
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Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam 33820X |
| Exam Number: | 33820X |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Avaya Aura Call Center Elite Avaya Aura Contact Center Avaya Aura Platform Certifications |
| Available Languages: | English |
| Recommended Training: | Avaya Learning |
| Exam Registration: | Avaya Training & Certification Portal |
| Sample Questions: | Avaya 33820X Sample Questions |
| Exam Way: | Pearson VUE test center or online proctored exam (availability may vary by region) |
| Pre Condition: | Recommended knowledge of Avaya Aura platform fundamentals, call center concepts, and enterprise telephony architecture. |
Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Deployment | - Third-party system interoperability - Deployment models and migration strategies - CRM and CTI integration |
| Call Center Elite Functionality | - Inbound and outbound call handling - Agent and supervisor features - Skill-based routing and queue design |
| Solution Overview | - Elite and Elite Multichannel positioning - Avaya Aura Call Center architecture overview |
| Core Architecture and Components | - Call routing and ACD fundamentals - System scalability and redundancy design - Avaya Aura platform components integration |
| Operations and Support | - Best practices for ongoing maintenance - Troubleshooting methodologies - Monitoring and reporting tools |
| Solution Design Considerations | - High availability and disaster recovery design - Security and compliance considerations - Capacity planning and performance tuning |
| Elite Multichannel Capabilities | - Omnichannel interaction handling (voice, email, chat) - Customer experience design considerations - Digital engagement and routing strategies |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Application Enablement Services
- B. Avaya Aura® Session Manager
- C. Avaya Aura® Media Server
- D. Avaya Aura® Session Border Controller
Correct Answer: A 🗳️
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 320
- B. 80
- C. 20
- D. 160
Correct Answer: A 🗳️
Explanation: Only visible for Actual4Cert members. You can sign-up / login (it's free).
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Virtual Private Clouds
- B. Proof of Concept
- C. Ready Now Solutions
- D. Contact Center Bundles
Correct Answer: C 🗳️
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Intelligent Customer Routing
- C. Avaya Proactive Contact
- D. Avaya Aura® Elite Multichannel
Correct Answer: A 🗳️
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Call Vectoring
- B. Graphical Designer
- C. Avaya IX™ Orchestration
- D. Visual Designer
Correct Answer: C 🗳️
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