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NEW QUESTION 21
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- B. It is sold through Direct and Indirect channels.
- C. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- D. Call Center Elite includes Business Advocate.
- E. Call Center Elite requires CMS.
Answer: B,C,D
NEW QUESTION 22
Refer to the exhibit.
This exhibit shows an example of the Call Management System (CMS) and Call Center Elite architecture. A customer wants CMS so It can manage their separate business units, departments, or locations from a single reporting point.
How many Automatic Call Distribution (ACD) queues can a single CMS system report on?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 23
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Common Platform (ACP)
- B. Avaya Application Server (AAS)
- C. Avaya Server Platform (ASP)
- D. Avaya Solutions Platform (ASP)
Answer: D
NEW QUESTION 24
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Application Specific Licensing (ASL)
- B. Standard License (SL)
- C. Advanced License (AL)
- D. Enablement Licensing (EL)
Answer: D
NEW QUESTION 25
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Application Enablement Services
- B. Avaya Aura® Session Border Controller
- C. Avaya Aura® Session Manager
- D. Avaya Aura® Media Server
Answer: A
NEW QUESTION 26
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. Hybrid
- C. Public
- D. CPaaS
Answer: B
NEW QUESTION 27
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Proof of Concept
- C. Ready Now Solutions
- D. Virtual Private Clouds
Answer: A
NEW QUESTION 28
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Aura® Call Center Elite
- B. Avaya Control Manager
- C. Avaya Aura® Elite Multichannel
- D. Avaya Proactive Contact
Answer: C
NEW QUESTION 29
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Storage Box
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: A,C
NEW QUESTION 30
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 0
- B. 15,000
- C. 10,000
- D. 12,000
Answer: B
NEW QUESTION 31
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Secondary
- B. Primary-Backup
- C. Active-Passive
- D. Active-Active
Answer: C
NEW QUESTION 32
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Backup
- B. Primary-Secondary
- C. Active-Active
- D. Active-Passive
Answer: B
NEW QUESTION 33
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- B. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- C. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
Answer: C
NEW QUESTION 34
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- B. In AEP 7.2.x, full ports cannot be bundled with speech.
- C. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- D. In AEP 7.2.x, full ports may be bundled with speech.
- E. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
Answer: A,C,D
NEW QUESTION 35
Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
- A. Avaya Aura® Contact Center
- B. Avaya Aura® Communication Manager
- C. Avaya Contact Center Select
- D. Avaya Experience Portal
- E. Voice Portal
Answer: A,D,E
Explanation:
Reference:
https://support.avaya.com/products/P0408/avaya-orchestration-designer#:~:text=Orchestration%20Designer%20is%20a%20fully,and%20Interactive%20Response%20software%20platforms.
NEW QUESTION 36
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Contact Center Bundles
- B. Proof of Concept
- C. Ready Now Solutions
- D. Virtual Private Clouds
Answer: D
NEW QUESTION 37
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