Updated: Jul 27, 2026
No. of Questions: 173 Questions & Answers with Testing Engine
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| Certification Vendor: | Cisco |
| Exam Name: | Cisco Customer Success Manager (820-605) Exam |
| Exam Number: | 820-605 |
| Related Certifications: | Cisco Customer Experience (CX) certifications Cisco Customer Success specialization tracks |
| Exam Format: | Multiple choice, Scenario-based questions |
| Passing Score: | Not publicly disclosed |
| Exam Duration: | 90 (approx.) |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Real Exam Qty: | 55–65 (approx.) |
| Exam Price: | 300 USD (varies by region) |
| Recommended Training: | Cisco Customer Success resources Cisco Learning Network |
| Exam Registration: | Cisco Certification Registration Pearson VUE Cisco Exams |
| Sample Questions: | Cisco 820-605日本語 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE (online proctored or test center) |
| Pre Condition: | No strict prerequisites; recommended familiarity with Cisco technologies and customer success or account management concepts. |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/certifications.html |
The price of the Cisco 820-605 exam is USD 300, for more information please visit the Cisco Official Website.
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Exam Registration | PEARSON VUE |
| Exam Name | Cisco Customer Success Manager |
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Duration | 120 minutes |
| Exam Code | 820-605 CSM |
| Exam Price | $250 USD |
| Sample Questions | Cisco 820-605 Sample Questions |
| Number of Questions | 55-65 |
| Section | Objectives |
|---|---|
| Topic 1: Renewals and Expansion Strategy | - Upsell and cross-sell strategies - Renewal planning and lifecycle extension |
| Topic 2: Adoption and Value Realization | - Measuring business outcomes and value realization - Driving product adoption |
| Topic 3: Customer Health and Engagement | - Customer health scoring and metrics - Engagement strategies and retention practices |
| Topic 4: Tools and Operational Metrics | - KPIs, reporting, and performance measurement - Customer success tools and platforms |
| Topic 5: Customer Lifecycle Management | - Onboarding and adoption phases - Customer journey mapping |
| Topic 6: Customer Success Foundations | - Role of Customer Success Manager in Cisco ecosystem - Customer Success principles and value outcomes |
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