Try and practice the latest SAP : C_C4HCX real questions & answers
Updated: Oct 05, 2026
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SAP C_C4HCX Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified - Solution Architect - SAP Customer Experience |
| Exam Number: | C_C4HCX |
| Real Exam Qty: | 82 |
| Exam Duration: | 120 minutes |
| Available Languages: | English |
| Certificate Validity Period: | 1 year |
| Passing Score: | 60% |
| Related Certifications: | SAP Certified Development Associate - SAP Customer Experience SAP Certified Application Associate - SAP Customer Experience |
| Exam Format: | Open-book, Remote proctored, AI-Guided Roleplay, Scenario-Based Assessment |
| Exam Price: | 200 USD |
| Recommended Training: | Becoming a Certified Solution Architect in SAP Customer Experience (Learning Journey) |
| Exam Registration: | SAP Learning Hub / Certification Hub |
| Sample Questions: | SAP C_C4HCX Sample Questions |
| Exam Way: | Online remote proctored, open-book, available 24/7 |
| Pre Condition: | No mandatory prerequisites; recommended experience with SAP CX solutions and architecture design |
| Official Syllabus URL: | https://learning.sap.com/certifications/sap-certified-associate-solution-architect-customer-experience |
SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Commerce Cloud - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Service Cloud |
| Topic 2: Integration and Extensibility | 25% | - SAP Business Technology Platform (BTP) integration - Data flow and system connectivity - SAP Integration Suite - Extensibility options and best practices |
| Topic 3: Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Topic 4: Solution Architecture Fundamentals | 15% | - Architecture principles and methodologies - Customer Experience strategy and design |
| Topic 5: Project Delivery and Implementation | 15% | - Solution deployment and operations - Performance and scalability - Implementation lifecycle and planning |
| Topic 6: Customer Data and Governance | 15% | - Compliance and data privacy - Data analytics and insights - Customer data management and identity |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
- A. Tactics are predefined segmentation rules.
- B. Tactics are KPIs available in Smart Insight dashboards.
- C. Tactics are spend management marketing plans.
- D. Tactics are pre-built automation programs designed to achieve a specific goal.
Correct Answer: D 🗳️
Which of the following elements are part of the architecture of SAP Business Technology Platform?
Note: There are 2 correct answers to this question.
- A. Directory
- B. Node
- C. Container
- D. Subaccount
Correct Answer: A,D 🗳️
You need to perform technical services on equipment located at customer sites.
How can you update the structure of equipment installed at a customer location in SAP Service Cloud?
- A. Using work ticket management
- B. Using installed base management
- C. Using knowledge base management
- D. Using workflow rule management
Correct Answer: B 🗳️
Which of the following are key features of SAP Customer Identity and Access Management for B2B solutions exclusively?
Note: There are 3 correct answers to this question.
- A. Identity management
- B. Policy-based access control
- C. Organizational management
- D. Access management
- E. Delegated administration
Correct Answer: B,C,E 🗳️
Which of the following are valid in-app extensibility options for SAP Sales Cloud (version 1)?
Note: There are 2 correct answers to this question.
- A. SAP Cloud Applications Studio
- B. Key User Tools
- C. Events
- D. Mashups
Correct Answer: A,B 🗳️
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