Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A) Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
B) Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C) Each Account will have a Service Appointment that will represent the work to be done at the customer site.
D) Each Asset will have a Service Appointment that will represent the work needed for each machine.

2. Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

A) Customer Entitlement
B) Service Urgency
C) Service DueDate
D) Customer Working Hours

3. Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A) Create a child Work Order for the follow-up Work Order.
B) Change the Work Order with a status of "New."
C) Change the Work Order with a closed status of "Cancelled."
D) Re-use the existing Work Order for the follow-up.

4. Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet thisrequirement?

A) Add the Related Asset related list to the Asset Page and configure the Product Request object
B) Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
C) Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.
D) Add the field history tracking related list to the Asset Page and configure the Product Request object,

5. Universal Containers performs service on field assets that require asequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

A) Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
B) Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
C) Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
D) Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Solutions: