Updated Sep-2022 100% Cover Real MB-340 Exam Questions - 100% Pass Guarantee [Q24-Q41]

Updated Sep-2022 100% Cover Real MB-340 Exam Questions - 100% Pass Guarantee

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Certification Topics of Microsoft MB-340 Exam

Configure and manage Dynamics 365 Commerce call centers (10-15%)
Configure products, prices, discounts, loyalty, and affiliations (25-30%)
Configure Dynamics 365 Commerce Headquarters (25-30%)
Manage e-commerce (15-20%)
Manage Point of Sales (POS) in Dynamics 365 Commerce (15-20%)

NEW QUESTION 24
You need to provide ecommerce developers with the required design standards that must be met for the ecommerce guidelines.
What should you use?

A. E-commerce site builder
B. Microsoft Trust Center
C. docs.microsoft.com
D. Content Delivery Network
E. Microsoft Accessibility Center

Answer: C

NEW QUESTION 25
You need to configure a solution to optimize the entry of customer reviews for the different review lengths.
What should you do?

A. Configure the maximum length of all reviews on the e-commerce site at the site level
B. Create a reference attribute for each review length and assign them to each item where a review is required
C. Create a text attribute for the maximum review length. Assign the attribute to each item where a review is requested
D. Create a text attribute for each review length and assign them to the product category attributes for the Commerce product hierarchy
E. Configure the maximum length of the reviews on the e-commerce site at the product level

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/configure-ratings-reviews

NEW QUESTION 26
A company plans to create a discount that applies to all items in a shopping cart.
The discount must override any other applied discounts.
You need to set up the discount.
Which discount type should you use?

A. Compounded
B. Exclusive
C. Best performance
D. Best price

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-discounts-overview

NEW QUESTION 27
A company has a Dynamics 365 Commerce call center.
Continuity sales orders that are not yet fulfilled list a product that is no longer in stock You need to substitute a product on the orders.
What should you do?

A. Run a continuity update batch job.
B. Update the continuity current event period.
C. Extend continuity lines.
D. Create continuity child orders.
E. Run continuity updates.

Answer: A

NEW QUESTION 28
A company uses Dynamics 365 Commerce.
A sales director wants to ensure that transactions aggregate and post in accordance with industry requirements.
You configure store posting to aggregate voucher transactions.
You need to complete the statement posting configuration.
Which configuration options should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements
https://docs.microsoft.com/en-us/dynamics365/commerce/statement-posting-eod

NEW QUESTION 29
You need to configure the system for discontinued products.
What should you do?

A. Stop the discontinued products for sales in the Default order settings
B. Include items by product categories and exclude discontinued products by product categories
C. Block the discontinued products at the register
D. Move discontinued products to a product category that is excluded from the items sold in store
E. Include items by products categories and explicitly specify each discontinued product to exclude

Answer: A

NEW QUESTION 30
A company uses Dynamics 365 Commerce.
The company revises their POS payment policies.
You need to implement the new policies.
Which configuration settings should you change? To answer, drag the appropriate configuration settings to the correct policies. Each configuration setting may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/payment-methods-restrictions

NEW QUESTION 31
You need to configure the POS layout to include a process to retrieve the customer transaction for pickup in the store.
Which operation should you use?

A. Recall transaction
B. Pick up all products
C. Conclude transaction
D. Order fulfillment
E. Outbound operation

Answer: B

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview

NEW QUESTION 32
A company uses Dynamics 365 Commerce.
A security audit report notes the following compliance issues:
Point of sale (POS) user passwords are not updated regularly
The access rights of users who no longer work with POS have not been revoked You need to resolve the compliance issues.
In which two areas should you update the configuration? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. User records
B. Worker records
C. Commerce parameters
D. Commerce shared parameters

Answer: B,D

NEW QUESTION 33
A company uses Dynamics 365 Commerce Modern POS across 100 stores.
Stores receive product deliveries directly from vendors. The stores use the inbound inventory operation within Modern POS to receive the orders into store inventory.
A store encounters the following error when trying to receive an order:
The quantity entered exceeds the over-delivery tolerance. The maximum total quantity you can receive for this product is '15'.
You need to resolve the issue and prevent it from happening again.
What should you do? To answer, drag the appropriate actions to the correct requirements. Each action may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/pos-inbound-inventory-operation

NEW QUESTION 34
A company has a physical store that closes at 11:30 P.M. each night.
The store conducts a special promotion on a Saturday in June. The last customer does not complete their sale until Sunday at 1:30 A.M.
You need to ensure that all of the transactions for the promotion are financially and physically recognized on Saturday.
Which two fields should you configure? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Statement method by shift
B. Post as business day
C. Closing method by shift
D. End of business day
E. One statement per day

Answer: B,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/retail-statements

NEW QUESTION 35
A company uses the advanced cash management feature of Dynamics 365 Commerce.
An issue with a register in one of the company's stores is preventing the manager from closing the current shift. As a result, new sales cannot be processed on that register.
The issue will be investigated at a later time to allow sales to take place. All postings must be processed in Dynamics 365 while the investigation takes place.
You identify that a safe drop has not been reconciled.
You need to ensure that the store is able to process sales using this register as quickly as possible.
What should you do?

A. Use the Suspend Shift operation and review the shift later
B. Reverse the safe drop with a minus value and close the shift
C. Mark the safe drop as reconciled using the Manage Shifts screen. Close the shift
D. Log in as an employee with manager privileges and close the shift

Answer: A

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/shift-drawer-management

NEW QUESTION 36
A company uses the distributed order management (DOM) functionality to route orders for shipping from its stores.
The company introduces a new shipping option for same-day delivery. The same-day delivery option must be available only from the distribution center so that the company can closely control picking times.
You need to configure DOM.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dom

NEW QUESTION 37
A company uses Dynamics 365 Commerce. The company has an e-commerce website.
The company plans to start a sale in three weeks.
You need to make changes to pages across the website. You must ensure that the changes:
Do not restrict other changes from being implemented.
Do not impact the operation of the live site.
Are updated on the live site ready for the first day of the sale.
What should you do?

A. On the live site, create new pages. Copy the existing designs and complete the changes. Do not publish the changes.
B. On the live site, complete the changes. Publish the amended pages.
C. On the live site, unpublish the pages and complete the changes. Do not publish the changes.
D. Create a new publish group. Copy the pages and complete the changes. Publish the changes.
E. Create a new publish group. Copy the pages and complete the changes. Set a schedule for the publish group.

Answer: E

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/publish-groups

NEW QUESTION 38
A company uses Dynamics 365 Commerce. The company implements Modern POS for store operations.
The company requires a near real-time view of the inventory for the stores. The view must reflect sales throughout the day.
You need to ensure that on-hand quantities for products in the stores are up to date.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Run the Transaction Consistency Checker tool
B. Post store statements
C. Retrieve transactions from stores
D. Calculate store statements
E. Post inventory

Answer: B,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels

NEW QUESTION 39
A company uses a Dynamics 365 Commerce call center.
You need to restrict which agents can perform price overrides. You must also set limits on the value of the overrides.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Create a permission group and configure the allow price override to None Allowed.
B. Configure a price override hold code within the call center parameters.
C. Configure override permissions with cost markup percentage values.
D. Enable order price control for the call center.
E. Assign a permission group to employees.

Answer: C,D

Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamicsax-2012/appuser-itpro/set-up-override-permissions

NEW QUESTION 40
A company uses Dynamics 365 Commerce.
You must capture supplemental information for sales orders created in the POS system or items on the sales orders.
You need to configure the system.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

1 - Create attribute types and attributes
2 - Create attribute groups and assign to the channel
3 - Select Default in the Apply attributes to field
4 - Run the appropriate jobs
5 - Synchronize orders
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/order-attributes
Topic 2, Bellows College
Current environment
General
Bellows College uses Dynamics RMS. The college is migrating to Dynamics 365 Commerce.
All stores follow the same set of 40 opening and closing procedures. Managers from each store assign these tasks to store workers. These tasks include returning unsold inventory back to the shelves, vacuuming the floor, cleaning the bathrooms, and sanitizing all customer-facing surfaces.
Each morning, store employees print several educational sales reports for retail operations and education.
Customers
The school teaches the art of upselling and predictive customer behaviors to students who major in retail and hospitality and work at the stores. Students use the store worker experience to relate their textbook studies to real-world applications.
Inventory
Stores have visibility into the products that will need to be stocked and sold for upcoming classes. The stores do not have visibility into the number of students in the classes. Inventory is often low, and product availability is unpredictable during different times of the semester in different stores.
A store that does not have an item in stock may call the other stores to inquire about product inventory. The stores want to be able to do a better job predicting required inventory levels.
Products
Products are categorized by the groups:

- General supplies:
- - Pens
- - Paper
- - Other
- Beverages
- Snacks
- Books:
- - Chemistry
- - History
- - Mathematics
- - Science
- - Technology
- - Education
- - Other
- Apparel:
- - Men's
- - Women's
- - Children's
- - All
- Merchandise
- Other
Pricing
All books are sold at the manufacturer's suggested retail price (MSRP) price. The stores never provide discounts for books.
General school supplies, such as pens and paper, are more expensive at a store located in the student community center.
All products, other than books, are repriced once a month by using an average cost of the products plus 20 percent.
Students receive a five percent discount on general supplies when the students belong to certain student organizations.
Any rounding of the final price of items is performed in Microsoft Excel and manually uploaded.
Hardware
The current POS hardware is more than seven years old and must be replaced.
Store pickup transactions
Store pickup transactions are not supported by the current hardware.
Students call the stores to place their orders with a store worker. The store worker creates a suspended transaction in the POS system.
Store workers find out about new orders to pick and put into boxes through pieces of paper on a fulfillment bulletin board.
Requirements
General
One store must be converted to the new Dynamics 365 Commerce solution each month.
Stores that have not been converted to the new solution must use a temporary integration to the Dynamics 365 Commerce system to import the retail cash and carry transactions from the previous system.
Stores that use either the existing solution or the new solution must be able to use base commerce reports and inquiry forms to view sales across all stores.
The college must be able to have traceability into store tasks that are getting completed and by whom in order to quantify the retail experiences of the store workers for college credit eligibility evaluation.
Stores must connect the new cloud-based enterprise resource planning (ERP) system to the local network printer to print daily sales reports in a batch process.
Managers must review daily year-over-year reports that are printed locally on the printer from headquarters. * All reports automatically print to the store printers.
Store workers that are students use printed copies of these reports to make notes for research papers.
Customers
All registered students must be entered as customers into Dynamics 365 Commerce.
Non-active students that are in the system must remain in the system and be categorized as alumni and friends.
When customers join a student club as a member, the clubs must send a list to Bellows College to update the student membership directory.
POS
The POS system must recommend automatic upsells and predict customer behavior to the sales associates who are students to help them refine their retail skills. In the POS system, the store workers must see the preferred purchasing category of a student and a suggestion for a next best action that the store workers should take to sell more items to the students.
Receipts must either be printed or emailed.
The same transactional information must be on all receipts for all stores. Only one receipt format is used because IT staff is limited.
Emailed receipts must have custom branding included in the header. The footers must include educational quotes and major campus events. Footer information must be updated once each semester.
Inventory
All returns require a receipt as proof of purchase.
No returns are allowed if the item was purchased more than 30 days prior.
If an item is out of stock, the store workers must be able to refer the customer to another location without calling the store.
Inventory visibility for all locations should be near real-time.
The current product categories will be migrated as is. Revamping the product categories will be saved for a later implementation phase.
All items must be in the product hierarchy.
All inventory and fulfillment actions that are performed in the POS system by store workers must be grouped together on the welcome screen.
Workers must be alerted about any actions that must be performed in the POS system.
Pricing
All pricing must be calculated automatically within the system, not through Excel.
All students will get a 5 percent discount on all apparel purchases.
All discounts applied to the selling price must be tracked to a ledger account for financial reporting.
Apparel is cleared out through clearance pricing that is typically discounted 30 percent to 50 percent off list price. These are exclusive discounts.
Twenty percent discount coupons can be provided to students for apparel when the students participate in Bellows College community outreach programs, hit certain academic milestones, or help with fundraising activities. These coupons can sometimes compound with other club or student discounts, but not always.
Hardware
You must implement the following hardware for the stores:
Stationary terminals
- Windows OS
- All peripherals are dedicated to the stationary terminals
- Payment methods: cash, check, credit card, debit card, and "Bellows cash" cards Mobile terminals
- iOS
- All peripherals are dedicated to the mobile terminals
- Mobile case
- Payment methods: credit card
New POS tablets that run iOS will be required to support the store pickup transactions.
Store pickup transactions
Customers must create orders from a mobile app, a portal, or by calling in orders.
The stores will fulfill the orders and package them into boxes that have an appropriate label.
Customers will call the store when they are ready to pick up the orders.
The store employees will leave the store with the box of merchandise and the mobile tablet.
The store employee will recall the transactions on the mobile device and review the order with the customers.
The customers can then modify orders and request new items or changes to the contents.
If changes are needed, the store employee will go back into the store and replace/add items as appropriate and bring them out to the car.
The customer then pays for the order through credit cards only.
The store employee then leaves the products next to the customer for the customer to load.
Issues
Issue 1 - Incorrect pricing at the register
A store cashier reports that the pricing for a shirt that is listed as a clearance item should be lower. The cashier is not sure how the pricing was determined. The customer is an active student who belongs to a club and has a 20 percent discount coupon from a fundraiser event.
Issue 2 - Previous POS system transaction inconsistencies
Previous POS transactions are being uploaded to Dynamics 365 Commerce.
The transaction imports have not been tested. You observe issues with the data. The import files need corrections.