Last Updated: Jun 27, 2026
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1. Which three actions demonstrate the Support Center management's effectiveness in problem reduction? (Choose three)
A) performing customer assessments
B) implementing preventive measures
C) ensuring that customer contacts are logged
D) identifying daily, weekly, and monthly trends
2. What are three reasons that companies institute security programs? (Choose three)
A) lower costs
B) corporate responsibility
C) loss potential
D) legal mandate
3. To provide better service, a customer gives your Help Desk remote access privileges to their system. What are theses privileges known as?
A) substantial
B) confidential
C) moral
D) integral
4. Analysts play a large part in ensuring that the Help Desk provides consistent service to customers. Which two regularly scheduled events ensure that your analysts provide consistent service? (Choose two)
A) analyst training
B) analyst interviews
C) analyst focus groups
D) analyst reviews
5. What is the best way to manage multiple demands on your time?
A) Delegate tasks where possible.
B) Cancel meetings to save time.
C) Arrive at work an hour before your scheduled work hours.
D) Work through your lunch breaks.
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: A |
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