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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

Question 1

Employees A and B work together on the same project team. When the team faces a complex and difficult problem, the team leader usually asks Employee A to generate alternative solutions for the team to consider.
Experience has shown that Employee A actively searches for additional information and is more likely to take initiative and to feel that the team can effectively influence the outcomes of its actions. Employee B tends to do well on jobs that are well structured and routine and tends to feel that the outcomes of the team's actions are determined by luck or chance.
Which statement is correct?
Select one.

A. Employee A exhibits a determinate locus of control, and Employee B exhibits an indeterminate locus of control.
B. Employee A exhibits an external locus of control, and Employee B exhibits an internal locus of control.
C. Employee A exhibits an indeterminate locus of control, and Employee B exhibits a determinate locus of control.
D. Employee A exhibits an internal locus of control, and Employee B exhibits an external locus of control.

Question 2

Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

A. Smoothing
B. Problem solving
C. Devil's advocate
D. Compromising

Question 3

What is a purpose of employee performance evaluations?
Choose 1 answer

A. To provide feedback and determine reward allocations
B. To determine who is best tuned to organizational politics
C. To measure the physiological symptoms of organizational dysfunctionality
D. To serve as a screening device for selecting new employees

Question 4

What is a personal view of how one is supposed to act in a given group situation?
Select one.

A. Role perception
B. Role conflict
C. Role expectation
D. Role identity

Question 5

What is a difference between a work group and a work team
Select one.

A. Work group skills are complementary while work team skills are random and varied.
B. The goal of work groups is collective performance while the goal of work teams is to share information that is helpful to each worker.
C. A work group's performance is greater than the sum of the individual inputs while a work teamfocuses on improving individual efforts.
D. Work group members work individually while work teams accomplish work through a coordinated effort.

Solutions: