Try and practice the latest Cisco : 820-421 real questions & answers

Last Updated: Jun 02, 2026

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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which reason would be appropriate to disqualify a solution from being included in your recommendations?

A) The cost and benefits can only be estimated within a 20% range of accuracy
B) The features for a new release of the solution's main product are not yet finalized
C) The solution includes new products which the customer previously did not have interest in purchasing
D) The solution's core product will be discontinued before the customer's purchasing timeframe


2. Which statement about a "viewpoint" is true?

A) A viewpoint and statement of requirements are equivalent in accuracy
B) Viewpoints describe a stakeholder's preference and desired capability
C) For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority
D) Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize


3. Who are recommended as good sources to provide requirements in a customer engagement?

A) Subject experts from the company's strategy organization
B) Individuals who have purchased services from the customer
C) Consultants who did projects for the customer organization 3 years ago
D) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season


4. What part of the benefits realization approach includes documentation and tracking of actual results vs. projections?

A) Communicating the percentage of benefit goal delivered through implementation
B) Creating an adoption and rollout strategy across user groups
C) Defining formulas to use in calculating productivity gains
D) Creating an outline for the business case


5. How can business capability increments lend structure to work packages and reduce risk?

A) By communicating how IT features enable process improvement
B) By generally describing stretch goals for individuals
C) By decomposing activities into a consistent number of tasks, with the smallest scope
D) By providing clarity on several aspects of activities required as part of the implementation


Solutions:

Question # 1
Answer: D
Question # 2
Answer: B
Question # 3
Answer: A
Question # 4
Answer: A
Question # 5
Answer: D

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